Network Operations Center Engineer📣 Job Ad

About the Role

Throne Solutions is seeking a Network Operations Center (NOC) Engineer – L2/L3 for a contract position based in Riyadh, Saudi Arabia. This role is central to maintaining the availability, performance, and reliability of enterprise network infrastructure. The successful candidate will provide advanced technical support, resolve complex network issues, and ensure compliance with service level agreements (SLAs).

Key Responsibilities

• Monitor and manage enterprise network infrastructure using Network Monitoring Systems (NMS) to ensure maximum uptime and service availability.
• Perform advanced Level 2 and Level 3 troubleshooting for LAN, WAN, WLAN, VPN, Internet, and Data Center networking environments.
• Diagnose and resolve routing, switching, MPLS, and WAN connectivity issues within defined SLA targets.
• Handle escalated incidents from Level 1 support engineers and perform detailed Root Cause Analysis (RCA) for recurring network issues.
• Configure, maintain, and support Cisco routers, switches, firewalls, VPN gateways, and wireless infrastructure.
• Execute approved network change requests, firmware upgrades, security patching, and preventive maintenance activities.
• Monitor network performance, bandwidth utilization, latency, and device health while recommending optimization and capacity improvements.
• Collaborate with Internet Service Providers (ISPs), hardware vendors, and internal technical teams to resolve infrastructure-related issues.
• Support network performance tuning, infrastructure upgrades, and continuous service improvement initiatives.
• Maintain accurate technical documentation, network topology diagrams, asset inventory, configuration backups, operational procedures, and incident reports.
• Participate in planned maintenance activities with minimal impact on business operations.
• Follow ITIL best practices for Incident, Problem, Change, and Configuration Management.
• Provide technical mentoring and guidance to junior NOC engineers when required.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• Proven experience supporting medium to large-scale Cisco enterprise network infrastructure.

Preferred Certifications

Candidates must hold at least one of the following certifications:

• CCNP Enterprise (Preferred)
• CCNA
• ITIL Foundation Certification
• Cisco SD-WAN Certification (Preferred)
• Cisco CyberOps Certification (Preferred)

Required Competencies

• Strong analytical and troubleshooting skills.
• Excellent understanding of enterprise network architecture and operations.
• Ability to manage multiple high-priority incidents in a fast-paced environment.
• Strong documentation, reporting, and communication skills.
• Ability to work independently as well as collaboratively within cross-functional teams.
• Customer-focused approach with a commitment to service excellence.
• Strong organizational and time management skills.

Work Environment and Availability

• Willingness to work in a 24×7 shift-based support environment.
• Ability to participate in a 24×7 shift rotation and provide on-call support for critical production incidents.