Automated Operations Engineer📣 Job Ad

About Ericsson

Ericsson is a global leader in communications technology, delivering hardware, software, and services to enable the full value of connectivity. The company's purpose is to create connections that make the unimaginable possible, with a vision for a world where limitless connectivity improves lives, redefines business, and pioneers a sustainable future. Ericsson's culture is built on a century of courageous decisions, with co-creation and collaboration deeply embedded, guided by core values of professionalism, respect, perseverance, and integrity.

The Role of Automated Operations Engineer

Ericsson is seeking a Graduate Automated Operations Engineer to join its team in Jeddah, Makkah, Saudi Arabia. This full-time role is part of a 12-month contract program, ideal for fresh graduates with 0-1 years of experience. The position focuses on ensuring networks operate smoothly and efficiently by combining network expertise, analytical thinking, customer-service orientation, and organizational skills.

Key Responsibilities

• Monitor a live mobile network 24/7, ensuring issues are identified and resolved promptly to avoid service disruption, including critical services such as emergency calls, while working in rotational shifts within the Network Operations Center (NOC).
• Coordinate, support, manage, and execute 1st Level proactive and reactive maintenance activities to ensure services remain continuously available and meet Service Level Agreement (SLA) performance standards.
• Open and manage customer trouble tickets and process service orders using various operational systems and tools.
• Initiate and support the investigation of incidents through trend analysis of end-user performance and network faults, enabling early identification of potential customer issues.
• Actively participate in the development and implementation of new solutions to meet evolving customer requirements.

Qualifications and Requirements

• Fresh graduate with a technical degree.
• 0-1 years of professional experience.
• Strong English communication skills.
• Demonstrated network expertise, analytical thinking, customer-service orientation, and organizational skills.

Work Environment and Program Details

This full-time position is based in Jeddah, Makkah, Saudi Arabia. The role is structured as a 12-month contract within a graduate program, requiring work in a rotational shift model within the Network Operations Center (NOC). Participants will gain hands-on experience across various operational areas, contributing to industry-leading solutions.

Application Information

Ericsson seeks graduates with inquiring minds who are eager to contribute to shaping the future of connectivity. Qualified candidates are encouraged to apply.