Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

About the Role

ITproposal is seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services. This freelance, on-call position is based in Saudi Arabia and requires a professional who can efficiently diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents within enterprise environments. The role emphasizes maintaining high levels of customer service and professionalism.

Key Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments, including AOS, AHV, and Prism.
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud-related projects.
• Maintain accurate technical documentation, incident reports, and service records.
• Ensure professional interaction with end users, stakeholders, and customers.

Qualifications and Experience

• Minimum of 5-10 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• Experience supporting VMware and/or Hyper-V environments.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• Proven experience providing Break & Fix support in enterprise environments.
• Ability to diagnose and resolve complex infrastructure and networking issues.
• Experience with backup and disaster recovery solutions.
• A valid CCNA certification is required.

Mandatory Requirements

• Minimum 90% pass score on the induction assessment.
• Ability to work independently in customer-facing environments.
• Professional demeanor and strong customer service orientation.
• Fluent English proficiency.

Preferred Qualifications

• Experience with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of automation tools such as Ansible and Terraform.
• Experience supporting enterprise networking infrastructure.
• Scripting experience with PowerShell and/or Python.

Skills and Attributes

• Strong professionalism and customer-facing skills.
• Ability to remain calm and effective during critical incidents.
• Proactive problem-solving mindset.
• Strong organizational and time-management skills.
• Ability to work collaboratively within distributed teams.
• Commitment to delivering high-quality technical support and customer satisfaction.