Operations Officer📣 Job Ad

Who we are
At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months. We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

About the Role:
As an Operations Specialist at Stella Stays, you'll be the backbone of our operations, ensuring everything runs smoothly and our properties are in top condition. You'll help implement property management strategies, oversee daily operations, and make sure we meet Stella’s high standards.

What You’ll Do:

• Handle guest concerns and issues promptly to ensure they have the best experience.
• Be available for emergencies to make sure guests are safe and well taken care of.
• Prepare and share reports, and respond quickly to requests.
• Oversee daily property operations, including managing budgets and keeping things on track.
• Ensure all tasks are completed on time, following SLAs.
• Keep all records accurate and updated daily.
• Work with approved service providers for maintenance, renovations, and repairs—getting quotes, managing the work, and staying within budget.
• Understand the roles of service providers to make sure everything runs smoothly.
• Help meet goals on budget, offering cost-effective solutions.
• Focus on improving guest satisfaction with clear communication and problem-solving.
• Look for ways to improve processes and make everything more efficient.
• Build strong relationships with suppliers for smooth operations and service.

Requirements:

• 2-3 years of experience in operations or facilities management.
• Strong background in property management and daily operations.
• Excellent communication, leadership, and budget management skills.
• Experience working with maintenance, renovation, and managing suppliers.
• Good communication and negotiation abilities.
• Comfortable using Microsoft Office Suite and other tools.

If you're up for a fast-paced, growing environment and excited about making an impact, we'd love to hear from you. Apply now and join us on this exciting journey!