Operations Specialist

About StellaStays Inc

StellaStays Inc, established in 2019, operates in the hospitality sector, focusing on tech-driven, furnished living spaces for short-term and long-term stays. The company aims to provide modern, streamlined living experiences across MENA, with properties that are bookable online and ready for immediate occupancy.

Role Overview

StellaStays Inc is seeking an Operations Specialist to join its team in Riyadh. This full-time role is central to ensuring the smooth functioning of operations and maintaining properties to company standards. The specialist will support property management strategies, oversee daily operations, and ensure adherence to StellaStays’ operational and service standards. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Address guest concerns and operational issues promptly to maintain service standards.
• Provide support during emergencies to ensure guest safety and well-being.
• Prepare and distribute operational reports and respond to requests in a timely manner.
• Oversee daily property operations, including budget management and operational planning.
• Ensure all assigned tasks are completed on schedule and in accordance with service-level agreements (SLAs).
• Maintain accurate and current operational records daily.
• Coordinate with approved service providers for maintenance, renovations, and repairs, including obtaining quotations, supervising work, and managing costs within budget.
• Understand and coordinate the responsibilities of service providers to ensure efficient operations.
• Support the achievement of budget targets through the identification of practical and cost-effective solutions.
• Enhance guest satisfaction through clear communication, timely follow-up, and effective problem-solving.
• Identify opportunities for improving operational processes, service quality, and overall efficiency.
• Build and maintain relationships with suppliers and service providers to ensure consistent service delivery.

Qualifications and Requirements

• Two to three years of experience in operations, property management, or facilities management.
• Strong understanding of property management and daily operational processes.
• Proficiency in communication, leadership, organizational, and budget management skills.
• Experience in coordinating maintenance, renovation, and repair activities.
• Demonstrated ability to manage suppliers, contractors, and service providers effectively.
• Strong problem-solving and negotiation abilities.
• Ability to manage multiple priorities and make informed decisions in a dynamic environment.
• Proficiency in Microsoft Office Suite and other relevant operational tools.

Application Process

Candidates who meet the outlined requirements are encouraged to apply.