Ops Tech SME Quick Commerce📣 Job Ad

About Amazon and the Role

Amazon is seeking an Ops Tech SME Quick Commerce to join its team in Riyadh. This full-time role is integral to supporting high-growth, technology-enabled operations within the company. The position requires 2-5 years of relevant experience.

Role Overview

The Ops Tech SME Quick Commerce acts as a critical bridge between Operations, Product, and Tech teams. The primary objective is to ensure smooth launches, stable system workflows, and an exceptional customer experience. This involves troubleshooting system issues, validating operational accuracy, and supporting process readiness to enable successful day-one performance for new sites or products.

Key Responsibilities

• Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by collaborating with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Required Qualifications

• Experience troubleshooting system or process issues and driving them to resolution.
• Ability to work with data, validate accuracy, and perform basic analysis using Excel or similar tools.
• Strong written and verbal communication skills, with the ability to work cross-functionally.
• Ability to manage multiple priorities in fast-paced and ambiguous environments.

Preferred Qualifications

• Experience supporting technology-enabled operations or launch environments.
• Understanding of workflow testing, UAT processes, or structured defect validation.
• Ability to analyze root causes, identify patterns, and recommend long-term improvements.
• Experience working with product, tech, or last-mile/fulfillment teams.
• Strong problem-solving skills with a bias for action and ownership.

Work Type and Location

This is a full-time position based in Riyadh.