Parts Advisor

About the Role

CEER is seeking a Parts Advisor to join their team in Riyadh. This full-time role involves greeting and assisting customers, processing parts orders, and coordinating with service teams to fulfill parts requirements. The Parts Advisor will also manage customer inquiries, handle returns, and maintain accurate records.

Key Responsibilities

• Greet and assist walk-in parts retail customers at the parts counter, identifying correct parts and accessories based on customer and vehicle requirements.
• Process parts retail and service sales orders accurately in SAP, ensuring correct pricing, discounts, and invoicing in line with CEER commercial policy.
• Promote accessories and value-added parts/service offers to maximize basket size and support achievement of retail sales targets.
• Coordinate with Service Advisors and Technicians to fulfill parts requirements for scheduled and walk-in service jobs.
• Pick, verify, and issue parts against repair orders and work orders in a timely manner to minimize vehicle turnaround time.
• Follow up on back-ordered or unavailable parts and communicate expected availability to service teams and customers.
• Respond to customer inquiries on part availability, pricing, and compatibility.
• Handle first-line customer complaints related to parts sales and escalate complex issues to the Parts Operations Assistant Manager.
• Process returns, exchanges, and warranty claims according to established SOPs.
• Maintain accurate records of retail and service sales transactions and daily cash/counter stock reconciliation.
• Generate routine daily/weekly sales activity reports for the Parts Operations Assistant Manager.
• Support month-end stock and sales reconciliation activities.
• Follow CEER Aftersales SOPs & Policies requirements for all transactions and maintain a clean, organized, and safe parts retail/counter area.

Qualifications and Experience

• High school diploma or equivalent in a related field.
• A minimum of 2 years of experience in a relevant field.

Work Environment

This is a full-time position based in Riyadh, offering an opportunity to contribute to CEER's aftersales operations.