Patient Care Coordinator (Home Care)📣 Job Ad

About the Role

The National Medical Care Company (Care) is seeking a dedicated Patient Care Coordinator (Home Care) to join its team in Riyadh. This full-time role is essential for ensuring the delivery of excellent customer service within home health care services. The coordinator will be responsible for facilitating smooth operations and providing crucial support to patients and staff, requiring 2-5 years of relevant experience.

Core Purpose and Patient Support

This position plays a vital role in providing prompt and accurate service to home health care patients. The Patient Care Coordinator acts as a primary point of contact, gathering necessary data for patient registration and admission into the HIS system. A key aspect of this role is to ensure a superior quality of medical treatment, compassion, and understanding is extended to every patient, enhancing their overall experience with respect and dignity.

Key Responsibilities and Administrative Duties

• Register home health care patient information accurately and timely in both English and Arabic within the HIS system.
• Verify patient identity before creating patient files, processing medical record requests, and issuing invoices.
• Manage patient admission, transfer, and discharge processes in the HIS system, specifically for home care registration.
• Secure pre-approvals and cash deposits for elective home procedures, and collect/submit cash to the general cashier daily.
• Coordinate with claims and billing departments to streamline administrative processes and prevent financial discrepancies.
• Schedule follow-up appointments and provide non-medical instructions as needed.
• Provide comprehensive administrative and clerical support to the Home Health Care Department, its staff, patients, and visitors.

Communication and Coordination

• Handle telephone inquiries and interact effectively with customers, providing support and assistance for inquiries and complaints.
• Coordinate with Department Heads and Supervisors regarding patient services issues and concerns.
• Maintain effective communication with peers, staff, and visitors, fostering positive relationships built on respect.
• Ensure efficient communication and coordination with other departments to facilitate service delivery.

Professional Conduct and Responsibilities

• Demonstrate a strong commitment to maintaining patient information confidentiality and upholding Patient Rights.
• Participate in quality improvement programs as directed and ensure all organizational and departmental standards regarding quality of performance are met.
• Complete daily tasks and assignments efficiently, managing large volumes of work associated with department operations.
• Exhibit a helpful and positive attitude, contributing to a supportive work environment.
• Perform other work-related duties as assigned by the Department Head or Manager.

Qualifications and Experience

Candidates for this role should possess 2-5 years of experience in a related administrative or patient care coordination capacity, preferably within a healthcare setting. A proven ability to manage multiple tasks, maintain confidentiality, and interact professionally with patients and colleagues is essential.