Program Excellence Controls & Governance📣 Job Ad

About the Opportunity

Coefficient Alliances & Ventures (Coefftalent) is seeking a Program Excellence Controls & Governance Consultant for a contract role in Riyadh, Saudi Arabia. This position supports our client, a global cards and payments firm, in their engagement with a leading bank in the region.

Role Mandate

The consultant will be responsible for establishing and maintaining operational discipline, accuracy, and compliance across all card products and related activities. This role serves as the primary line of control within the cards function, focusing on safeguarding processes, scrutinizing partner deliverables, and ensuring the integrity of both customer-facing information and internal documentation.

Key Responsibilities

• Serve as the internal point of accountability for governance within the cards team, ensuring adherence to agreed standards and procedures.
• Review partner and vendor reports to validate compliance with regulatory, contractual, and operational requirements.
• Monitor contractual timelines, flagging expired or soon-to-expire agreements and escalating for timely renewal or closure.
• Oversee telesales scripts and operations to confirm accuracy of cardholder communications and consistency with product documentation.
• Ensure customer-facing channels (*, websites, applications) present accurate, consistent, and up-to-date information across card products and offers.
• Review and maintain Standard Operating Procedures (SOPs) for card business functions to ensure relevance, accuracy, and timely updates.
• Audit marketing and product collateral to prevent obsolete or conflicting content across digital and print touchpoints.
• Provide detailed review of contracts, agreements, and business cases before escalation for leadership review.
• Collaborate with product managers, operations teams, telesales, and external vendors to align practices with contractual and compliance requirements.
• Influence internal and external stakeholders to drive corrective actions, enforce accuracy, and close identified gaps.

Required Qualifications and Experience

• 8-10 years of experience in governance, compliance, and documentation management, preferably within financial services or payment products.
• Exceptional attention to detail with a structured and methodical approach.
• Proven ability to review and interpret contracts, partner agreements, and reports.
• Excellent communication and stakeholder management skills, with the ability to persuade, influence, and ensure follow-through.
• Proactive and persistent personality, capable of balancing control responsibilities while maintaining strong working relationships.

Reporting and Collaboration

The consultant will directly support the Head of Cards in day-to-day governance and oversight, acting as a trusted control point for critical documents and processes. The role requires comfort working within card product teams and supporting senior leadership directly.