Programs Specialist - Learning & Development📣 Job Ad

About the Role

Star, a human capability development company based in Riyadh, is seeking a Programs Specialist to join its B2C Programs unit. This unit functions as a commercial division focused on professional certification programs through internationally recognized bodies, alongside a premium facility activation program. Reporting to the unit's Project Manager, the Programs Specialist will manage daily commercial and operational activities to drive revenue and ensure smooth unit operations.

Role Context and Objectives

This is a sales-oriented position focused on converting inquiries into sales. The role involves proactively engaging target audiences and maintaining active pipelines for both certification and facility programs. Key operational aspects include inventory management, handling inbound inquiries, and nurturing partner relationships to contribute to the unit's overall success.

Key Responsibilities

• Drive sales of certification programs, codes, and seats to individuals and groups.
• Manage and convert all inbound inquiries received through the AHLEI SA and HRCI SA websites.
• Proactively engage identified target audiences based on program types and certification offerings.
• Oversee and manage the inventory of certification codes and licenses from AHLEI and HRCI.
• Maintain and foster day-to-day operational relationships with AHLEI and HRCI.
• Engage in cross-selling initiatives between certification and facility program tracks.
• Support the Project Manager in generating pipeline reports and executing calendar-based activities.

Qualifications and Requirements

• 2-4 years of experience in sales, program coordination, or a related commercial role.
• Background in or a strong interest in training, Learning & Development (L&D), or certifications, with an understanding of the target audience.
• Strong communication skills in both Arabic and English, comfortable with calls, email, and in-person interactions.
• Highly organized and detail-oriented, particularly for inventory management.
• Proactive and self-starting attitude, capable of managing pipeline and daily tasks independently.
• Proficiency in using AI tools to enhance output across research, planning, analysis, and execution.
• Saudi national is preferred.

Required Skills

• Sales
• Program Coordination
• Commercial Acumen
• Training and L&D Knowledge
• Certification Program Understanding
• Strong Communication (Arabic & English)
• Organizational Skills
• Detail-Orientation
• Proactive and Self-Starting Attitude
• AI Integration and Workflow Optimization

Work Environment and Location

This full-time role is based in Riyadh, Saudi Arabia. The position offers a commercially active environment with direct impact on revenue. It operates at the intersection of international certifications and a prestigious Riyadh facility. The role provides direct exposure to senior leadership and a high-performing team within a centrally located office.