Property Manager (Mixed use)

About the Role

JLL is seeking an experienced Property Manager to oversee the daily operations of a premium mixed-use compound in Riyadh. This full-time role involves delivering exceptional resident service, maximizing occupancy and revenue, managing stakeholder relationships, and ensuring full regulatory compliance across all property management functions. The ideal candidate will have 5-10 years of relevant experience.

Key Responsibilities

• Develop and execute annual leasing and pricing strategies to achieve occupancy targets.
• Manage the full tenant lifecycle, including move-ins, move-outs, renewals, and lease negotiations.
• Oversee Ejar and Shomoos registration, renewals, and compliance with RERA guidelines.
• Manage retail and commercial tenant relationships, including fit-out approvals and lease compliance.
• Oversee monthly rent billing, collection, and reconciliation processes, implementing arrears control procedures.
• Support the preparation of annual budgets and monitor variance against approved spend.
• Ensure full ZATCA compliance, including VAT, e-invoicing, withholding tax, and Zakat.
• Act as the single point of contact between the Owner and the facility management contractor.
• Review and approve planned preventive maintenance schedules and sign off work permits.
• Manage helpdesk operations and the ticketing system with defined response times.
• Deliver consistently high resident satisfaction scores and implement resident retention programs.
• Ensure full compliance with KSA regulations, including MoMRA, ZATCA, Civil Defense, and SDAIA.
• Prepare and submit monthly reports, including KPI performance, risk assessment, and improvement recommendations.

Leasing and Tenancy Management

• Maintain professionally staged show units for viewing readiness.
• Conduct property viewings and follow up with prospective tenants within agreed timelines.
• Develop and execute corporate and diplomatic leasing outreach programs.
• Prepare annual rent benchmarking reports aligned with market comparables.
• Handle all tenant communications professionally.
• Coordinate tenant onboarding programs, including welcome kits and compound orientation.

Financial and Revenue Management

• Manage tenant deposit accounts in accordance with regulatory requirements.
• Coordinate utility meter readings and process resident rebilling for consumption overages.
• Maintain open-book financial records and support Owner audit requirements.
• Prepare monthly management accounts, including income statements and receivables aging.
• Monitor and minimize bad debt write-offs to remain within approved thresholds.
• Identify and maximize non-residential revenue streams and additional service income.

Operations and Customer Service

• Coordinate weekly operational meetings and monthly performance reviews with the FM contractor.
• Own all resident-facing communications related to FM activities (outages, maintenance, closures).
• Conduct quarterly joint inspections of common areas, plant rooms, and amenities.
• Manage vacant unit inspections and coordinate MEP minimum-run schedules.
• Oversee parking management, including allocation, enforcement, and visitor permits.
• Ensure service request integration between property management and CAFM systems.
• Handle complaints efficiently and support the events team with community events.
• Implement and manage a resident experience mobile app with real-time service request capability.
• Conduct tenant satisfaction surveys and implement improvement action plans.
• Manage visitor management systems and access control protocols.
• Oversee resident services, including mail/parcel handling, lost and found, and pet registration.

Compliance and Reporting

• Maintain a comprehensive incident register and coordinate insurance claims handling.
• Support the preparation of annual reports and business plans.
• Maintain visitor and contractor access logs per Civil Defense requirements.
• Ensure PDPL compliance, including data subject access requests and breach notification protocols.
• Manage the Business Continuity Plan and conduct annual testing exercises.
• Maintain all lease trackers, arrears reports, and maintenance documentation.
• Provide real-time Owner dashboard access to all operational and financial data.