Q Commerce Lead📣 Job Ad

About Calo and the Role

Calo is an application providing personalized meal plans, developed by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, Calo has since expanded to six countries, delivering millions of meals, and is now extending its mission of making healthy living easy to retail and other verticals. This full-time Q-Commerce Lead role is based in Riyadh and is central to the growth of one of Calo's fastest-growing business channels.

Role Overview

The Q-Commerce Lead will be fully accountable for Calo's performance across various aggregator platforms. This involves driving online sales, cultivating strategic partnerships, and ensuring a high-quality customer experience. The role requires leadership across two distinct business models, each demanding specific commercial strategies to achieve growth objectives.

Key Responsibilities

• Restaurant Aggregators: Manage Calo's restaurant presence across leading food delivery platforms. Drive online sales by optimizing menus, pricing, promotions, bundles, add-ons, keywords, and platform visibility. Improve order volume, average order value (AOV), repeat purchases, customer ratings, and delivery performance. Partner with Operations and Dispatch teams to deliver a seamless customer experience from order placement to delivery.
• Marketplace & CPG: Oversee Calo's packaged product presence across Calo Market, grocery marketplaces, and partner-operated dark stores. Optimize assortment, merchandising, pricing, promotional campaigns, hero products, and category performance. Increase basket size, product discoverability, and commercial growth through data-driven merchandising strategies. Partner with Supply Chain and Logistics teams to ensure product availability, inventory accuracy, and operational excellence.
• Cross-Channel Management: Own the commercial performance and growth strategy across all Q-Commerce channels. Build and maintain strategic relationships with aggregator partners, negotiating commissions, promotional campaigns, visibility placements, and commercial opportunities. Monitor and report on key business metrics including revenue, order volume, AOV, conversion, customer retention, ratings, delivery performance, profitability, and platform visibility. Analyze customer feedback and platform insights to identify opportunities and continuously improve the customer experience. Partner with Marketing to execute promotional calendars, seasonal campaigns, product launches, and limited-time offers. Translate business performance into actionable insights and recommendations that drive continuous growth.

Candidate Profile and Qualifications

• 3-5 years of experience in a relevant commercial or Q-Commerce role.
• Demonstrated ability to take ownership and build new business opportunities.
• Highly KPI-driven and motivated by delivering measurable commercial results.
• Proficient in multitasking and performing effectively in fast-paced environments.
• Combines commercial thinking with a strong analytical mindset.
• Possesses excellent attention to detail, with a consistent focus on customer experience.
• Confident communicator capable of building trusted relationships with internal teams and external partners.
• Proactive, resourceful, and continuously seeks methods to improve performance.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The Q-Commerce Lead will operate within a dynamic business channel, collaborating with various internal teams and external partners to achieve commercial objectives and drive growth.

Application Information

Candidates who meet the outlined qualifications and are interested in this Q-Commerce Lead position are encouraged to apply.