Receptionist

Job Title:

Receptionist (Receptionist)

Job Objective:

To receive clients and provide a professional and distinguished experience from the moment they enter, manage appointment bookings, and respond to client inquiries through various communication channels, ensuring the provision of high-quality customer service that reflects the establishment's image.

Responsibilities and Tasks:

• Receive clients and welcome them in a professional and courteous manner..
• Answer phone calls and transfer or handle them as needed..
• Respond to client messages via communication applications WhatsApp and handle them professionally..
• Receive client bookings and confirm, modify, or cancel them according to the establishment's policy..
• Coordinate and organize the appointment schedule to ensure optimal utilization of technicians' time..
• Provide clients with information about services, prices, and current offers..
• Issue invoices and receive cash or electronic payments..
• Ensure client data is updated in the system..
• Follow up with clients who are late for their appointments and contact them when necessary..
• Maintain the cleanliness and orderliness of the reception area at all times..
• Monitor the availability of reception supplies and inform management when needed..
• Receive client complaints and work to resolve them or escalate them to management..
• Cooperate with the team to ensure smooth workflow..
• Adhere to company policies and procedures and maintain the confidentiality of client data..
• Perform any other tasks assigned by the direct manager..

Required Qualifications:

• High school diploma as a minimum, preferably a diploma or bachelor's degree..
• At least one year of experience in reception or customer service (preferably in the spa, salon, or hospitality sector)..
• Proficiency in using computers and Microsoft Office programs.
• Ability to use booking and appointment management systems..
• Proficiency in using WhatsApp Business and client communication systems..