Reservations agent VIP/Gov

About the Role: Reservations Agent VIP/Government

Boutique Group is seeking a Reservations Agent VIP/Gov to join their team in Riyadh. This full-time position is responsible for managing guest reservations with efficiency and accuracy, ensuring excellent customer service, and supporting the reservations department in achieving its objectives. The role requires a strong focus on detail, effective communication skills, and the ability to uphold the company's values in all interactions.

Role Overview

The Reservations Agent acts as a primary point of contact for guests, handling reservation requests and inquiries. This position is integral to maintaining high service standards and ensuring smooth communication between various hotel departments to facilitate guest bookings and special requests. The agent will work closely with Front Office, Sales, and Revenue teams.

Key Responsibilities

• Process guest reservations accurately received via phone, email, online platforms, or in-person.
• Deliver professional and personalized service to guests, ensuring all requests are handled efficiently.
• Maintain and update reservation records within the property management system (PMS) with precision.
• Communicate effectively with Front Office, Sales, and Revenue teams regarding bookings, special requests, and availability.
• Assist in managing reservation workflows, including cancellations, modifications, and no-shows.
• Address guest inquiries and resolve issues promptly, escalating complex matters to the Reservations Supervisor or Manager when necessary.
• Embody and apply the company’s established values and competencies in all interactions with guests and team members.
• Support team members in achieving departmental goals and upholding high service standards.

Qualifications and Experience

• 0-1 years of experience in a reservations or customer service role.
• Demonstrated attention to detail and accuracy in handling information.
• Strong communication and interpersonal skills.
• Ability to work effectively within a team environment.

Work Environment

This is a full-time position based in Riyadh, where the Reservations Agent will operate within a dynamic team environment, contributing to the overall guest experience and departmental success.

Application Process

Candidates who meet the qualifications are encouraged to apply for this role. Salary details will be discussed during the interview process.