Reservations agent VIP/Gov

About the Role

Boutique Group is seeking a Reservations Agent VIP/Gov to join their team in Riyadh. This full-time role is responsible for managing guest reservations with efficiency and accuracy, providing excellent customer service, and supporting the reservations department in achieving its objectives. The position requires attention to detail, strong communication skills, and the ability to uphold the company's values in all interactions.

Role Overview

The Reservations Agent plays a key role in handling all aspects of guest reservations. This involves processing bookings through various channels, ensuring all guest requests are managed effectively, and maintaining accurate records within the property management system. The agent will also collaborate with other departments to ensure seamless service delivery.

Key Responsibilities

• Receive and process guest reservations accurately via phone, email, online channels, or in person.
• Provide prompt, professional, and personalized service to guests, ensuring all requests are handled efficiently.
• Update and maintain reservation records in the property management system (PMS) accurately.
• Communicate with Front Office, Sales, and Revenue teams regarding bookings, special requests, and availability.
• Assist in managing reservation workflows, including cancellations, modifications, and no-shows.
• Resolve guest inquiries or issues promptly, escalating to the Reservations Supervisor or Manager when necessary.
• Embrace and practice the hotel’s legacy values and competencies in all guest and team interactions.
• Support team members in achieving departmental goals and maintaining high service standards.

Qualifications and Experience

• A diploma or degree in Hospitality Management or a related field is preferred.
• Minimum of 1–3 years of experience in hotel reservations or front office operations.
• Strong knowledge of property management systems (PMS) and reservation procedures.

Required Skills

• Excellent communication, interpersonal, and customer service skills.
• High attention to detail and the ability to multitask effectively in a fast-paced environment.

Application Process

Candidates who meet the qualifications and are interested in this Reservations Agent VIP/Gov position in Riyadh are encouraged to apply.