Restaurant Hostess📣 Job Ad

About the Role

Boutique Group is seeking a dedicated Restaurant Hostess for The Red Palace, an ultra-luxury boutique hotel located in Riyadh. This full-time role involves being the first point of contact for guests, ensuring a welcoming and seamless arrival experience at a landmark property reimagined for refined hospitality.

The Red Palace: A Legacy of Luxury

Originally built in 1943, The Red Palace stands as a historic landmark in Riyadh, now transformed into an ultra-luxury boutique hotel. It blends timeless elegance with contemporary sophistication, offering meticulously restored architecture and unparalleled service. The Hostess contributes to this distinctive environment, where tradition and innovation converge to create an exclusive guest experience.

Core Responsibilities

• Greet guests with a friendly and professional demeanor, ensuring they feel valued upon arrival.
• Efficiently manage guest seating, allocating tables based on party size, preferences, and availability.
• Provide excellent customer service by addressing guest inquiries and concerns promptly, escalating issues to the Lead Hostess as needed.
• Maintain a high level of guest satisfaction by ensuring a smooth and pleasant arrival and seating process.
• Contribute to the overall ambiance of the restaurant's front-of-house areas by monitoring cleanliness, lighting, and visual elements.
• Maintain accurate guest profiles in the reservation system, recording preferences, special occasions, seating requests, and dietary/allergen requirements.
• Update guest notes after each visit and communicate key details to the floor team to ensure personalized, consistent service.
• Accurately record and maintain guest reservation information, waitlist, and seating assignments.
• Communicate with the server team to ensure timely and coordinated seating of guests.
• Assist with the management of front-of-house supplies, such as menus and stationery.
• Collect and compile data on guest counts and wait times to support the Restaurant Head Hostess.
• Adhere to the restaurant's policies, procedures, and service standards, and contribute to their continuous improvement.
• Collaborate with the Restaurant Head Hostess and the broader restaurant team to foster a positive and collaborative work environment.
• Demonstrate a willingness to learn, grow, and take on additional responsibilities as needed.

Service Philosophy and Brand Representation

The Hostess is expected to embody the hotel's values, acting as a brand ambassador with professionalism and enthusiasm. This includes maintaining impeccable grooming, demonstrating charm and grace, and anticipating guest needs with warm, genuine, and intuitive service. The role requires an understanding of emotional luxury to provide service that is elegant and discreet, ensuring quality is never compromised across all public touch points. A generous spirit towards both guests and colleagues is essential, embracing the hotel’s legacy values in all interactions.

Qualifications and Requirements

• High school diploma or equivalent.
• Prior experience in a hospitality or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Fluency in English is mandatory; proficiency in Arabic is highly preferred.
• Knowledge of the local market and dining scene is considered an asset.

Work Environment and Operational Expectations

This full-time position requires flexibility to work evenings, weekends, and holidays as operational needs dictate. The successful candidate will contribute to a collaborative team environment, upholding the high standards of service expected at The Red Palace.