Retail Training Manager📣 Job Ad

About the Role

O-100, a luxury fragrance retail and distribution brand, is seeking a Retail Training Manager to join its team in Riyadh, Saudi Arabia. The company focuses on providing an exclusive customer experience and places importance on developing retail talent and sales excellence. This is a hands-on role for an individual passionate about luxury retail and fragrances, with a strong understanding of the shop floor and a commitment to developing people through coaching and example.

The Training Manager will be responsible for enhancing selling skills, customer engagement, and clienteling through practical training and proven sales techniques. This position is suitable for candidates with prior experience as Store Managers or Senior Retail Leaders who wish to transition into a broader people development role while remaining connected to field operations.

Key Responsibilities

• Design and deliver training programs focused on luxury fragrance knowledge and olfactory storytelling.
• Develop and implement training modules covering brand values and customer experience standards.
• Conduct training sessions on advanced selling techniques, conversion strategies, and upselling.
• Train retail teams on effective clienteling, relationship-building, and loyalty development.
• Spend a significant portion of time in the field, conducting in-store coaching, observations, and follow-ups to reinforce training and drive performance.
• Develop retail teams' selling confidence, commercial mindset, and service excellence to ensure a consistent customer journey.
• Collaborate with international luxury fragrance brands to ensure brand standards, product knowledge, and storytelling are aligned and executed in-store.
• Foster a culture of excellence, passion, and continuous development across retail teams.
• Support CRM and clienteling initiatives, training teams to deliver personalized, relationship-driven service aligned with luxury expectations and customer loyalty.
• Participate in VIP events, brand activations, and special client moments, representing O-100 professionally.
• Identify development needs and retail talent, supporting career progression and succession planning.
• Track training effectiveness and adapt programs based on store performance, feedback, and business priorities.
• Maintain limited office-based responsibilities for training planning, coordination, reporting, and alignment with management.

Qualifications and Requirements

• A strong passion for luxury retail and fragrances is essential.
• Proven experience in retail training, store management, or senior retail leadership, preferably within the luxury, beauty, or fragrance sectors.
• Solid knowledge of selling techniques, customer psychology, and performance coaching methodologies.
• Comfortable working primarily in the field, with frequent travel between stores.
• Flexibility, a hands-on approach, and adaptability to different store environments and team profiles.
• Experience working with international luxury brands and the ability to uphold brand standards.
• Excellent communication, interpersonal, and presentation skills.
• Fluent in both English and Arabic.
• Must be based in Riyadh or willing to relocate.
• 5-10 years of experience is required.

Required Skills

• Luxury retail expertise
• Fragrance knowledge
• Selling techniques
• Customer psychology
• Performance coaching
• Working with international luxury brands
• Communication skills
• Interpersonal skills
• Presentation skills
• CRM
• Clienteling

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires significant time spent in the field across various store locations within Riyadh. The work environment is dynamic and focused on luxury retail standards.