Client Relationship Manager📣 Job Ad

About the Role

Technogym is seeking a Junior Key Account Executive to join their team. This full-time position offers an opportunity for individuals with 0-1 years of experience to develop their skills in account management within a supportive environment. The role focuses on assisting the Regional Key Account Manager in managing and growing relationships with key clients.

Role Overview

The Junior Key Account Executive will play a supportive role in managing and expanding Technogym's key client relationships. This involves assisting with account planning, coordinating client visits, tracking follow-up actions, and maintaining accurate data within the CRM system. The position is designed to provide learning opportunities from experienced mentors and contribute to customer success initiatives.

Key Responsibilities

• Assist in developing a comprehensive understanding of key client needs to maximize annual revenues from assigned accounts for equipment, networks, and services, aligning with client budgets and company seasonality.
• Support the delivery of an exceptional customer experience by helping to foster strong relationships with key stakeholders to enhance sales and customer retention.
• Contribute to improving the P&L and debtor days of assigned accounts.
• Assist clients with advice on funding solutions for projects.
• Provide timely and structured forecasts and pipeline management to Sales Managers and Headquarters.
• Manage data entry, updates, and reporting in the CRM system (Salesforce) to ensure accurate client interaction information.
• Help organize and schedule customer visits, including preparing briefing notes and tracking outcomes.
• Assist in follow-up communications with customers, tracking responses and supporting issue resolution.
• Stay informed about trends within the fitness and wellness industry to identify potential opportunities within key accounts.
• Contribute to monthly and quarterly sales reports, assisting in performance tracking and strategic planning.

Qualifications and Requirements

• 1-2 years of experience in a sales support or customer service role, preferably in a B2B environment.
• Basic knowledge of CRM systems (Salesforce preferred) and a willingness to learn.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• A proactive approach with a positive, team-oriented attitude.
• Passion for working out, enthusiasm, and a proactive yet down-to-earth and ethical demeanor are desirable.
• Proven interest in the fitness industry is highly desirable.
• Skills in account management, solution selling, strategic thinking, and relationship building are beneficial.

Company Context

Technogym inspires millions of users daily with innovative fitness, sport, and health solutions. The company promotes a wellness lifestyle and has grown to over 2,500 employees across 15 branches, operating in more than 100 countries. Technogym has also served as the Official Supplier for nine editions of the Olympic Games.