Rider Compliance Assistant Manager

About HungerStation

HungerStation | هنقرستيشن is part of the Delivery Hero Group, a global local delivery platform operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index.

The Role

HungerStation is seeking a Rider Compliance Assistant Manager to join its team in Riyadh, Saudi Arabia. This full-time position requires 5-10 years of experience and focuses on ensuring regulatory adherence and operational efficiency within rider activities and fleet management. The role involves monitoring compliance, collaborating with internal teams, and optimizing processes to mitigate risks.

Key Responsibilities

• Monitor rider permit validity, vehicle documentation, work authorizations, and road safety regulations to mitigate regulatory non-compliance risks.
• Conduct regular compliance audits across logistics operational channels and identify potential gaps or regulatory non-conformities.
• Oversee the implementation of updated regulatory guidelines into daily rider operations and fleet activities.
• Collaborate with internal stakeholders including Rider Operations, Experience, Supply, Optimization, and Performance teams to align operational workflows with compliance rules.
• Establish clear compliance control checkpoints within rider onboarding, dispatching, and performance processes.
• Analyze rider compliance metrics and prepare detailed audit reports, highlighting areas for operational improvement.
• Coordinate with external regulatory representatives and internal departments during audits, inspections, or official compliance inquiries.
• Continuously review and update logistics compliance procedures, risk mitigation protocols, and operational standard operating procedures (SOPs).
• Develop corrective action plans for non-compliant rider cases, operational bottlenecks, or regulatory infractions.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Manage and monitor all HungerStation department operational governmental violations.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience.
• Demonstrated understanding of regulatory compliance and risk monitoring within logistics or similar operational environments.
• Experience in conducting compliance audits and implementing regulatory guidelines.
• Proven ability to collaborate with cross-functional teams and manage stakeholder relationships.
• Strong analytical skills for evaluating compliance metrics and preparing detailed reports.
• Experience in process optimization and developing corrective action plans.

Work Environment

This role is based in Riyadh, Riyadh, Saudi Arabia, and operates on a full-time basis. The Rider Compliance Assistant Manager will work within a dynamic environment, collaborating with various internal teams and external regulatory bodies to ensure operational compliance.