Sales Specialist Account Growth

About Fresha

Fresha is an AI-powered operating system for the global beauty and wellness industry. The company achieved unicorn status in May 2026 after securing an $80M growth investment from KKR, bringing total funding to $285M. Fresha operates globally with offices across Europe, North America, the Middle East, and Asia Pacific, serving over 130,000 beauty and wellness businesses in 120 countries. The platform has facilitated more than billion appointments to date, with a mission to support business growth through technology for client attraction, operations management, and business administration.

The Role of Account Manager

Fresha is seeking an Account Manager to join its commercial team in Riyadh, Saudi Arabia. This full-time role involves managing and expanding a portfolio of Fresha partners within the Arabic-speaking market. Reporting to the Account Manager Team Lead, the individual will focus on building relationships, understanding partner businesses, and identifying opportunities to increase platform adoption and monetization. This position balances partner experience with revenue growth and retention, utilizing data and account insights to proactively engage partners and enhance their value from Fresha.

Key Responsibilities

• Manage a portfolio of existing Fresha partners, overseeing monetization, retention, and revenue growth.
• Analyze account performance to identify opportunities for product adoption, upselling solutions, and increasing monetized revenue.
• Develop strong, long-term relationships with partners through proactive communication, regular video meetings, and a deep understanding of their operations.
• Implement a consistent contact strategy across the portfolio to maintain partner engagement and proactively reduce churn.
• Achieve commercial targets while accurately recording account activity, opportunities, and next steps in the CRM system.
• Educate partners on the value of the Fresha platform, share relevant insights, and ensure they maximize the available products and services.

Qualifications and Experience

• 2-5 years of experience in a relevant commercial or account management role.
• Demonstrated commercial motivation and a proactive approach to relationship building.
• Ability to work towards clear targets in a fast-paced environment.

Career Development at Fresha

• Opportunity to manage a portfolio of Fresha partners and directly influence retention, monetization, and revenue growth.
• Contribute to commercial growth by increasing product adoption and helping businesses gain value from Fresha.
• Build relationships with business owners and decision-makers across the Arabic-speaking market.
• Develop skills in Account Management, upselling, retention, and SaaS commercial growth.
• Join Fresha during a period of global expansion with opportunities for increased responsibility.

Work Environment

This role is based full-time, 5 days a week, in our Riyadh office to promote a collaborative environment focused on in-person interaction and teamwork. Video submissions are prioritized to expedite the interview process. Candidates are requested to briefly introduce themselves in a video, discuss their motivations, explain their interest in Fresha, and articulate why they are a suitable fit for the role.