Senior Customer Solutions Consultant

About Unifonic

Unifonic operates in the Communication Platform as a Service (CPaaS) sector, focusing on business communication solutions. The company comprises over 400 employees and serves more than 5,000 customer-centric companies. Unifonic maintains a collaborative work environment that encourages creativity and new ideas.

The Role: Senior Customer Solutions Consultant

As a Senior Customer Solutions Consultant based in Riyadh, Riyadh Province, you will facilitate digital transformation for customers through cloud communication. This full-time role involves leading collaboration with virtual teams, including sales, engineers, and support resources. The position requires 4+ years of experience in a relevant field.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and contribute to shaping relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Customer Engagement and Strategy

This role involves building and maintaining strong customer relationships, influencing long-term strategic direction, and serving as a trusted advisor. You will drive executive-level engagement with CXOs and technology decision-makers. Responsibilities include helping customers evaluate their cloud communication strategy, recommending solutions aligned with business and technical requirements, removing deployment roadblocks, and ensuring successful adoption while driving customer satisfaction.

Benefits

• Competitive salary and bonus
• Unifonic share scheme
• 30 holiday days after the first anniversary
• Birthday off
• Up to 25 days per year for remote work from any location
• Paid leave for new parents