Senior Director Smart City & ICT Operations📣 Job Ad

About Qiddiya and the Role

Qiddiya Investment Company is a Saudi investment and development entity driving major entertainment, sports, culture, and urban development initiatives, including Qiddiya City. As the organization advances large-scale urban development, technology and operational excellence are central to shaping connected, future-ready environments. This full-time role for a Senior Director - Smart City & ICT Operations is based in Riyadh, Riyadh Province, and is critical to the operational delivery of Qiddiya City's smart infrastructure.

Role Overview and Strategic Impact

The Senior Director will be responsible for setting the strategic direction for city IT operations within a complex infrastructure setting. This position involves translating Qiddiya City's smart city ambitions into dependable operational delivery. The role requires collaboration with senior stakeholders and operational partners to establish and maintain resilient, integrated ICT operations that ensure long-term city readiness.

Key Responsibilities

• Develop and execute the city IT operations strategy to ensure smart infrastructure readiness.
• Lead service operations across a complex smart city or large-scale infrastructure environment.
• Oversee incident and problem management while strengthening service governance.
• Shape and apply operating models that support effective smart city operations.
• Collaborate closely with city leadership, developers, contractors, utility providers, and ICT and operations teams to align delivery and execution.

Required Qualifications and Experience

• A degree in computer science, information systems, telecommunications, electrical engineering, or a similar transferable field.
• Over 10 years of extensive leadership experience in leading ICT operations for a smart city, large real estate development, or another complex infrastructure environment.
• Proven experience in leading service operations, including incident and problem management and service governance.

Essential Skills and Expertise

• Deep expertise in ICT infrastructure and IoT or OT platforms.
• Strong understanding of smart city operations models.
• Demonstrated experience working effectively with city leadership, developers, contractors, utility providers, and ICT and operations teams.

Application Process

Candidates who meet the outlined qualifications and experience are encouraged to apply.