Senior Implementation & Support Specialist📣 Job Ad

About Ettesaq

Ettesaq is a technology consulting company based in Riyadh, Saudi Arabia. The company specializes in providing services such as Licensing Advisory and Enterprise Business Application solutions, including Nodhom ERP. Ettesaq is committed to delivering robust technological solutions and expert guidance to its clients.

The Role of Senior Implementation & Support Specialist

As a Senior Implementation & Support Specialist, you will play a central role in leading system implementations and managing ongoing client requests for Ettesaq's enterprise solutions. This full-time position involves both managing new project rollouts and serving as the primary contact for technical support, system enhancements, and troubleshooting. The role requires a dual focus on project delivery and continuous client satisfaction.

Key Responsibilities

• Lead full ERP implementation projects, from initial requirements gathering through to go-live.
• Analyze client requirements and configure ERP workflows to align with specific business needs.
• Deliver comprehensive client training and provide post-go-live onboarding support.
• Manage support tickets, addressing system issues, change requests, and user inquiries promptly.
• Collaborate with product and development teams to resolve bugs and deliver system enhancements.
• Maintain comprehensive documentation of client interactions, system configurations, and change logs.
• Cultivate strong client relationships to ensure the ongoing effectiveness and satisfaction with implemented systems.
• Oversee multiple concurrent projects, ensuring adherence to established deadlines and quality standards.

Required Experience and Qualifications

• A minimum of 5 to 10 years of experience in system implementation and support roles.
• Demonstrated experience in leading full-cycle ERP implementation projects.
• Strong understanding of client requirements analysis and workflow configuration.
• Proficiency in technical support, troubleshooting, and managing change requests.
• Experience with Salesforce or similar enterprise platforms is a significant advantage.
• Proven ability to manage multiple projects simultaneously while maintaining high standards.

Candidate Profile

The ideal candidate will possess strong communication and client relationship management skills, essential for maintaining effective partnerships. You should be detail-oriented, proactive in problem-solving, and capable of working effectively with both clients and internal development teams. A commitment to delivering high-quality service and ensuring ongoing system effectiveness is paramount.

Work Location

This full-time position is based in Riyadh, Saudi Arabia. Ettesaq offers a professional environment focused on delivering advanced technology consulting and enterprise application solutions.