Senior Partnership Manager (travel, dining, entertainment, retail)📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | Remote | |
| Location | Riyadh |
About the Role
Ten Lifestyle Group is a global leader in lifestyle management and concierge services, focused on enhancing the lives of members worldwide through a technology-enabled platform and expert lifestyle managers. As a certified B Corp, Ten is committed to positive societal and environmental impact. The company is experiencing significant growth and is seeking a Senior Partnership Manager to join its team in Riyadh, Saudi Arabia.
This role is central to securing and delivering distinctive benefits and exclusive experiences for Ten's members, while creating value for corporate partners through strategic alliances. The Senior Partnership Manager will be instrumental in driving commercial revenue growth and improving member satisfaction, as measured by Net Promoter Score (NPS) and member feedback.
Key Responsibilities
- Identify and secure strategic partnerships in the region, with a primary focus on the travel sector (70%) and secondary focus on dining, entertainment, and retail sectors (30%).
- Negotiate favorable rates, exclusive offers, and curated events to maximize member benefits.
- Maintain and nurture relationships with existing partners to ensure sustainable growth and continued value creation.
- Monitor partner performance to ensure high-quality service delivery aligned with Ten's standards.
- Stay informed about market trends, competitor activities, and industry innovations to maintain a competitive partnership portfolio.
- Analyze redemption data and member demand to strategically refine partnership offerings.
- Propose and implement new strategies to enhance member satisfaction, drive corporate revenue, and improve operational efficiencies.
- Collaborate with marketing and content teams to increase the visibility of partnership benefits and drive member engagement.
- Support client services and business development managers on client-related matters and new business proposals.
- Share best practices and process improvements across internal teams and regions.
- Track and report on Objectives and Key Results (OKR) related to partnership success.
- Utilize data analytics for continuous improvement of partnership offerings and member experiences.
- Refine partnership approaches based on member feedback, performance metrics, and market dynamics.
Qualifications and Requirements
- Proven experience within the travel industry.
- Demonstrated prior experience in sourcing and securing partnerships within the Kingdom of Saudi Arabia (KSA).
- Strong communication and interpersonal skills for engaging with internal and external stakeholders.
- Excellent attention to detail and the ability to manage multiple priorities in a dynamic environment.
- Solid understanding of Online Travel Agency (OTA) distribution, wholesaler net rates, and luxury operating models in the concierge and travel sectors.
- Proficiency in analytical skills, including confident use of Excel and data reporting tools.
- Experience in preparing client-facing presentations.
- Ability to lead new business initiatives and align them with travel proposition goals.
- Flexibility, adaptability, and resilience to thrive in a fast-paced work environment.
- Fluency in both Arabic and English is essential.
Required Skills
- Partnership Development
- Partnership Management
- Negotiation
- Relationship Management
- Market Analysis
- Strategy Execution
- Cross-Functional Collaboration
- Performance Measurement
- Data Analytics
- Communication
- Interpersonal Skills
- Attention to Detail
- Excel Proficiency
- Data Reporting
- Client-Facing Presentations
- New Business Initiatives
- Adaptability
Work Environment and Details
This is a full-time, 100% on-site position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. Ten Lifestyle Group fosters a culture of recognition and provides development opportunities. Employees receive an attractive compensation package, paid vacation with an additional day for volunteer work, sabbaticals, remote working holidays, exclusive employee discounts, and the chance to manage a high-quality international portfolio within a dynamic, diverse, and inclusive work environment.
Requirements
- Requires 5-10 Years experience
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