Senior Sales Manager

About the Role

Marriott Hotels & Resorts is seeking a Senior Sales Manager in Riyadh. This full-time role is responsible for proactively soliciting and managing large group and catering opportunities with significant revenue potential. The Senior Sales Manager will also manage group and catering opportunities not handled by an Event Booking Center (EBC).

Key Responsibilities

• Target group and catering accounts, markets, or segments with an emphasis on proactive solicitation and account saturation.
• Partner with group and catering counterparts to effectively manage business opportunities.
• Respond to incoming group and catering opportunities for the property that are outside EBC parameters, or handle all opportunities if the property does not participate in an EBC.
• Identify, qualify, and solicit new group and catering business to achieve personal and property revenue goals, focusing on accounts with significant potential sales revenue.
• Develop effective group and catering sales plans and actions, and design, develop, and sell creative catered events.
• Maximize revenue by upselling packages and creative food and beverage options.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply, and demand, to effectively position sales efforts.
• Close the best opportunities for each property based on market conditions and individual property needs, utilizing negotiating skills and creative selling abilities.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows to enable future bookings.
• Develop relationships within the community to strengthen and expand the customer base for group and catering sales opportunities.
• Support the brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Execute and support the business Customer Service Standards and property’s Brand Standards.
• Serve customers by understanding their needs and recommending appropriate features and services, ensuring satisfaction before and during programs or events.
• Work collaboratively with off-property sales channels to ensure coordinated and complementary sales efforts.
• Manage and develop relationships with key internal and external stakeholders.
• Utilize sales resources, administrative/support staff, and intranet for information.
• Conduct site inspections and create contracts as required.
• Execute and support the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Qualifications and Experience

• 5-10 years of experience in a relevant sales role.
• Demonstrated ability to proactively solicit and manage large group/catering opportunities.
• Proven track record of achieving personal and team revenue goals.
• Strong negotiation and creative selling abilities.
• Ability to understand market conditions and adapt sales strategies accordingly.

Customer Service Focus

The role emphasizes driving customer and guest loyalty by delivering service excellence throughout each customer experience. This includes providing service to customers to grow accounts on behalf of the company and ensuring customer satisfaction before and during programs or events. The Senior Sales Manager will gain an understanding of the property’s primary target customer and service expectations to offer tailored business solutions.

About Marriott Hotels & Resorts

Marriott International is dedicated to being an equal opportunity employer, fostering an environment where unique backgrounds are valued. Marriott Hotels strives to elevate the art of hospitality, innovating while maintaining comfort. As a host with Marriott Hotels, you will contribute to delivering thoughtful, heartfelt, forward-thinking service that upholds the legacy of "Wonderful Hospitality. Always."

Application Process

Join Marriott Hotels to be part of a global team where you can contribute your best work and pursue your purpose.