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About AutoHub Saudi Arabia

AutoHub Saudi Arabia, established in 2014 under Abdul Latif Jameel Enterprises, is a prominent multi-brand automotive care provider. The company specializes in bodywork, mechanical services, and vehicle customization, focusing on delivering efficient, accessible, and cost-effective high-quality service. With a nationwide presence and a team of certified technicians, AutoHub is dedicated to maintaining and restoring vehicles to the highest standards for both individual and corporate customers, ensuring reliable performance and trusted quality.

The Role of Service Advisor

As a Service Advisor in Riyadh, Riyadh, Saudi Arabia, you will serve as a key point of contact for customers, helping them understand their vehicle's maintenance and repair options. This full-time role involves addressing customer inquiries and preparing them for service appointments with technicians.

Key Responsibilities

• Conduct diagnoses to identify root causes, necessary repairs, and parts replacements.
• Confirm diagnoses with customers using appropriate diagnostic check sheets to ensure awareness of required repairs.
• Provide customers with detailed information regarding services and repairs for their vehicles.
• Introduce new services to customers to promote upselling opportunities.
• Greet customers, understand their needs, and schedule appointments as required.
• Collaborate directly with customers to gather information for Service Technicians to ensure excellent service delivery.
• Answer questions about service outcomes, schedule and book appointments, and manage vehicle drop-off and pick-up processes.
• Handle customer inquiries, complaints, and concerns professionally and effectively.
• Follow up with customers regarding estimate approvals, service updates, and completed work.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this position.
• Demonstrated ability to diagnose vehicle issues and communicate technical information clearly to customers.
• Strong customer service skills with a focus on professionalism and effective communication.

Work Environment and Culture

Team members at AutoHub Saudi Arabia join a customer-centered organization that prioritizes professionalism, service excellence, and continuous improvement. This role is based in Riyadh and operates on a full-time basis.