Service Parts Advisor📣 Job Ad

About the Service Parts Advisor Role

Lucid Motors is seeking a Service Parts Advisor to support service and parts operations in Riyadh. This full-time position focuses on ensuring the timely availability and accurate supply of spare parts, contributing to a high-quality customer experience through efficient parts handling and coordination with service teams.

Key Responsibilities

• Recommend appropriate parts based on customer or technician needs and ensure a high level of customer service.
• Handle customer inquiries, provide quotations, and check parts availability.
• Monitor stock levels to ensure optimal inventory availability and identify parts requiring replenishment.
• Track lost sales and report inventory gaps for improvement.
• Maintain accurate records of parts movement and stock.
• Process local and international parts orders according to company procedures, including handling special orders and prepayments.
• Coordinate with Service Advisors and Technicians regarding parts requirements and track parts status for timely delivery.
• Utilize DMS/CRM systems for part number searches and transaction management.
• Ensure accurate documentation of all parts transactions and manage warranty or returned parts as per policy.
• Monitor bin locations and maintain proper storage standards.

Qualifications and Experience

Candidates should possess a Diploma or Bachelor’s degree in Automotive, Business, or a related field. The role requires 2-5 years of experience in automotive parts or aftersales operations. A strong understanding of automotive parts and systems is essential, along with prior experience using ERP/DMS systems.

Required Skills and Competencies

• Strong customer service and communication abilities.
• High attention to detail and organizational skills.
• Ability to perform effectively in a fast-paced environment.
• Problem-solving and analytical thinking capabilities.
• Proficiency in team collaboration and coordination.