Parts Advisor📣 Job Ad

About the Parts Adviser Role

Mhero KSA, a division of Arabian Frontier Motors, is seeking a dedicated Parts Adviser to join their team in Saudi Arabia. This full-time position requires a proactive individual with strong automotive parts knowledge and a commitment to excellent customer service. The role involves supporting workshop and retail operations by ensuring the efficient supply and management of vehicle parts.

Key Responsibilities

• Assist customers and service advisors in identifying and supplying correct vehicle parts.
• Provide accurate information on pricing, availability, and product details.
• Monitor inventory levels and process parts requests to ensure stock availability.
• Coordinate with the warehouse team to maintain accurate stock records and minimize shortages.
• Prepare quotations and process sales orders, coordinating with suppliers for timely delivery.
• Follow up on backorders and communicate order status to customers.
• Utilize electronic parts catalogs (EPC) and dealer management systems for accurate part identification.
• Maintain documentation for transactions, warranties, and inventory movements.
• Ensure proper storage, labeling, and display of parts according to company standards.
• Maintain a clean, organized, and safe working environment, supporting stock counts and audits.
• Record parts sales, inventory transactions, and customer requests accurately.
• Adhere to company policies, operational procedures, and manufacturer standards.

Required Qualifications and Experience

• Must be a Saudi National, aligning with MHERO KSA's localization strategy.
• Possess 2-4 years of experience in automotive parts operations, such as a Parts Adviser or in automotive spare parts sales, preferably within a dealership.
• Experience with Chinese automotive brands is considered a strong advantage.

Essential Skills and Attributes

• Strong product knowledge and meticulous attention to detail for accurate part identification and documentation.
• A customer-focused and service-oriented approach to build positive relationships and ensure a seamless customer experience.
• Fluency in both Arabic and English for effective communication.
• Organized and proactive, capable of managing multiple requests and prioritizing tasks efficiently in a fast-paced environment.

Work Environment and Type

This is a full-time position based in Saudi Arabia. The role operates within a dealership setting, requiring collaboration with service advisors, technicians, and warehouse teams to ensure smooth operational flow.