Service Parts Advisor📣 Job Ad

About the Service Parts Advisor Role

Lucid Motors Saudi Arabia is seeking a Service Parts Advisor to support its service and parts operations in Riyadh. This full-time position is crucial for ensuring the timely availability and accurate supply of spare parts, contributing to a high-quality customer experience through efficient parts handling and inventory control.

Key Responsibilities

• Greet and identify parts requirements for internal and external customers, recommending appropriate parts.
• Maintain a high level of customer service and satisfaction, handling inquiries, quotations, and availability checks.
• Monitor stock levels to ensure optimal availability, initiating reorders for parts requiring replenishment.
• Track lost sales and report inventory gaps to facilitate improvements.
• Maintain accurate records of parts movement and stock.
• Process local and international parts orders according to company procedures, including handling special orders and prepayments.
• Coordinate with Service Advisors and Technicians regarding parts requirements and track parts status for timely delivery.
• Utilize DMS/CRM systems for part number searches and transaction management.
• Ensure accurate documentation of all parts transactions and manage warranty or returned parts as per policy.
• Monitor bin locations and maintain proper storage standards.

Qualifications and Experience

The ideal candidate will possess:

• A Diploma or Bachelor’s degree in Automotive, Business, or a related field.
• Between 2 to 5 years of experience in automotive parts or aftersales operations.
• A strong understanding of automotive parts and systems.
• Experience using ERP/DMS systems.

Required Skills and Competencies

• Strong customer service and communication abilities.
• High attention to detail and organizational skills.
• Ability to perform effectively in a fast-paced environment.
• Problem-solving and analytical thinking capabilities.
• Proficiency in team collaboration and coordination.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within the service operations of Lucid Motors Saudi Arabia.