Showroom Sales Coordinator

About Baytonia and the Role

Baytonia is seeking a Showroom Sales Coordinator to join our team in Riyadh, Saudi Arabia. This full-time role is central to ensuring a smooth and professional customer experience within our showrooms, from initial contact through to order completion and delivery. The coordinator will support daily operations and contribute to building customer trust by ensuring clear communication and reliable follow-up.

Role Objective

The primary objective of the Showroom Sales Coordinator is to facilitate seamless daily showroom operations and provide exceptional customer service. This includes managing customer interactions, processing orders and payments, coordinating product availability and delivery schedules, and overseeing daily cash operations. The role also involves supporting the readiness of the service area in collaboration with the Showroom Manager and relevant teams.

Key Responsibilities

• Welcome customers and provide support to ensure a professional and comfortable showroom experience.
• Process cash and electronic payments from customers.
• Issue accurate invoices and receipts.
• Review received amounts and reconcile them with the system.
• Complete daily cash closing procedures and prepare reconciliation reports.
• Maintain and secure the daily cash float.
• Process exchanges and returns in accordance with company policies.
• Follow up on cash discrepancies and report them immediately.
• Verify product availability before confirming orders.
• Confirm delivery schedules and inform customers of expected delivery dates.
• Explain company policies, delivery times, and order details to customers.
• Confirm orders and ensure all required information is accurately entered into the system.
• Coordinate with the Showroom Manager and relevant teams regarding pending orders, payments, and delivery updates.
• Prepare and share daily reports related to cash closing, orders, and operational observations.
• Monitor and report operational issues or challenges within the showroom to the Showroom Manager.
• Receive initial customer feedback, direct it to the relevant department, and follow up as needed.
• Support the readiness of the reception area and point of sale, ensuring necessary requirements are available.
• Ensure prices, promotions, and product information are clearly communicated to customers.
• Support sales activities by understanding customer needs and directing them to suitable products or team members.
• Collaborate with the showroom team to provide excellent customer service.
• Maintain the organization and professional appearance of the service area and checkout counter.
• Comply with approved attendance procedures and working hours.
• Adhere to the company's approved financial and operational policies and procedures.

Qualifications and Experience

• 0-1 year of relevant experience.
• Demonstrated attention to detail and customer focus.
• Ability to manage daily cash operations and reconcile reports.
• Strong communication skills for interacting with customers and coordinating with teams.

Compensation

The employee is eligible for incentives or sales commissions in accordance with the company's approved policy, based on their contribution to sales performance and achievement of assigned sales targets.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring adherence to approved attendance procedures and working hours within a showroom setting.