Showroom Sales Representative

About the Role

Jazeera Paints is seeking a Showroom Sales Representative for a full-time position in Riyadh. This role focuses on ensuring excellent customer reception within showrooms, maintaining high service standards, and meeting customer needs both before and after sales. The representative will manage the customer journey from entry to order fulfillment, including product coordination, invoicing, and proper goods delivery.

Key Responsibilities

• Ensure the showroom remains organized and clean at all times.
• Confirm the availability of all marketing tools, such as brochures and catalogues.
• Achieve sales targets as outlined in the sales plan.
• Meet management goals and implement required Key Performance Indicators (KPIs).
• Process online customer requests and update the E-commerce platform, considering item requirements and stock levels.
• Maintain adequate stock of all items, particularly fast-moving ones, by adhering to ordering policies from warehouses based on minimum and maximum levels, and applying the first-in, first-out (FIFO) policy to prevent dead stock.
• Report any missing products in the main store to the direct manager.
• Ensure goods are arranged in warehouses according to policy and procedure guidelines to maintain accurate stock and prevent discrepancies during periodic inventory checks.
• Submit financial reports to the regional accountant as required and deposit all daily cash sales into the company’s account.
• Provide regular reports to the direct manager regarding competitors' activities and promotions.
• Handle customer complaints professionally and report them to the direct manager.
• Maintain order within the showroom environment.
• Collaborate with other branches to facilitate the resale of slow-moving items.
• Implement company policies and instructions.
• Submit periodic reports detailing achievements, problems, and failures to the direct manager.
• Offer constructive ideas and suggestions to enhance the sales process and value.
• Execute all assigned activities using safe and environmentally sound methods.
• Perform any additional duties assigned by the direct supervisor or manager.

Customer Interaction and Coordination

The Showroom Sales Representative is responsible for guiding customers from their initial entry into the showroom through to securing their orders. This includes assisting with color and product coordination, issuing invoices, and ensuring proper delivery of goods. The role also involves coordinating effectively with all showroom staff, including assistants, workers, and drivers, to ensure smooth operations and a cohesive customer experience.

Operational Compliance

This position requires strict adherence to company policies and procedures, particularly concerning inventory management and financial reporting. The representative will play a crucial role in maintaining accurate stock levels, preventing dead stock through the FIFO policy, and ensuring all sales transactions are properly documented and reported. Regular communication with the direct manager on operational matters and market intelligence is also essential.

Reporting and Improvement

The representative will be responsible for providing regular reports on sales performance, competitor activities, and any operational challenges. A proactive approach to identifying areas for improvement in the sales process and offering valuable suggestions is expected. This includes reporting on achievements, problems, and failures to the direct manager to support continuous improvement initiatives.

Work Environment

This is a full-time position based in Riyadh, requiring active engagement within the showroom environment and coordination with various internal teams to ensure efficient customer service and operational excellence.