Site Reliability Engineering Officer

About the Role

Takamol Holding is seeking a Site Reliability Engineering Officer to join their team in Riyadh, Saudi Arabia. This full-time role is designed for professionals with 1-3 years of experience, focusing on ensuring the reliability and performance of digital platforms and infrastructure.

Key Responsibilities

• Provide support for application incidents across digital platforms, collaborating with Platform Engineering, Application Development, and customer support to ensure timely resolution according to established SLAs and escalation procedures.
• Operate and monitor the Elastic Observability stack, including Elasticsearch cluster health, Kibana, Fleet Server, APM Server, and Elastic Agent, deployed and managed via ECK on OKE.
• Assist with day-to-day Elasticsearch operations such as index lifecycle management (ILM), snapshot lifecycle management (SLM), data tier housekeeping (hot, warm, cold, frozen), and capacity monitoring.
• Troubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors to ensure consistent data collection from all platforms.
• Maintain and update Kibana dashboards, alerting rules, and saved objects under the guidance of the SRE Manager.
• Perform root cause analysis and participate in blameless post-incident reviews to improve system reliability and reduce recurrence.
• Collaborate with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability coverage using Terraform, Helm charts, and scripting.
• Develop and maintain support documentation, runbooks, and knowledge base articles aligned with standardized incident response procedures.
• Manage and prioritize incidents and requests via the ticketing system (Jira/ServiceNow), ensuring all incidents, requests, and resolutions are documented in the service management system.
• Participate in an on-call rotation and contribute to reducing operational toil through automation and tooling.
• Monitor and report on key performance metrics related to incident management, including mean time to detect (MTTD) and mean time to resolve (MTTR).
• Collaborate with cross-functional teams and vendor partners to improve overall system reliability, observability maturity, and security posture.

Qualifications and Experience

• 1-3 years of experience in a relevant field.
• Demonstrated ability to support application incidents and work within established SLAs.
• Experience with monitoring and operating observability stacks is beneficial.

Required Skills

• Proficiency in incident management and troubleshooting.
• Familiarity with Elastic Observability stack components (Elasticsearch, Kibana, APM Server, Elastic Agent).
• Understanding of index lifecycle management (ILM) and snapshot lifecycle management (SLM).
• Ability to perform root cause analysis and participate in post-incident reviews.
• Knowledge of automation tools such as Terraform, Helm charts, and scripting.
• Experience with ticketing systems like Jira or ServiceNow.
• Strong collaboration and communication skills.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring participation in an on-call rotation to support continuous operations.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.