SRM helpdesk ( Arabic )

About the Role

E-Solutions is seeking an SRM Helpdesk Professional to join their team in Riyadh, Saudi Arabia. This is a full-time position focused on providing essential support in supplier relationship management and customer service.

Role Overview

The SRM Helpdesk Professional will be responsible for managing support inquiries related to Supplier Relationship Management. This role involves direct interaction with customers and suppliers, requiring strong communication and problem-solving skills to ensure efficient resolution of issues.

Key Responsibilities

• Provide customer support and manage inquiries related to Supplier Relationship Management (SRM).
• Handle ticket management, call handling, and email case management effectively.
• Utilize CRM and SAP tools for daily operations and support tasks.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Proven experience in Supplier Relationship Management (SRM).
• Demonstrated experience in customer support.
• Proficiency in ticket management, call handling, and email case management.
• Experience with CRM and SAP tools.

Required Skills

• Fluent in both Arabic and English.
• Strong customer service skills.
• Excellent communication skills.

Work Environment

This full-time position is based in Riyadh, Saudi Arabia. The successful candidate will work within a professional environment, contributing to the efficient operation of the SRM helpdesk.