Storage Administrator📣 Job Ad

About the Role

RiDiK, a subsidiary of CLPS (Nasdaq: CLPS), is seeking a Storage Administrator – * to join our team in Riyadh, Saudi Arabia. This is a contract position focused on providing essential operational and technical support for enterprise storage infrastructure.

Role Purpose and Scope

The Storage Administrator will be responsible for the day-to-day monitoring, administration, and troubleshooting of storage environments. This role involves handling incidents and service requests, performing routine maintenance, addressing storage alerts, and escalating complex issues to L2/L3 teams as required to maintain system integrity and performance.

Key Responsibilities

• Provide * operational support for enterprise storage infrastructure.
• Monitor storage systems, including capacity, performance, connectivity, and hardware health.
• Troubleshoot storage-related incidents and alerts within defined Service Level Agreements (SLAs).
• Perform routine storage administration activities such as LUN creation, deletion, and expansion; volume provisioning and decommissioning; storage capacity monitoring and management; host/initiator registration and mapping; and storage allocation and reclamation.
• Monitor and troubleshoot SAN/NAS environments, including basic troubleshooting of FC, iSCSI, and NFS connectivity issues.
• Proactively monitor storage capacity and identify potential capacity or performance issues.
• Support storage zoning activities in coordination with SAN and Network teams.
• Troubleshoot host-to-storage connectivity and multipathing issues.
• Monitor and troubleshoot disk, controller, port, and other hardware alerts.
• Assist with storage firmware upgrades, maintenance, and change activities.
• Support storage migration and data movement activities as per documented procedures.
• Monitor and troubleshoot replication-related alerts, escalating issues when required.
• Collaborate with backup teams to troubleshoot storage-related backup failures.
• Perform daily and weekly storage health checks and maintain operational reports.
• Manage incidents, requests, and changes using ITSM tools such as ServiceNow.

Qualifications and Experience

• A minimum of 5-10 years of experience in storage administration and support.
• Demonstrated experience with enterprise storage infrastructure, including SAN/NAS environments.
• Proficiency in troubleshooting FC, iSCSI, and NFS connectivity issues.
• Experience with ITSM tools, such as ServiceNow, for managing incidents, requests, and changes.

Collaboration and Documentation

The role requires effective coordination with various technical teams, including Windows, Linux, VMware, Network, and Application teams, to ensure timely issue resolution. Maintaining accurate documentation of storage configurations and troubleshooting activities is also a key aspect of this position.

Application Process

Candidates interested in this contract opportunity are invited to submit their application for consideration.