System & Process Projects Assistant Manager

About Almarai

Founded in 1977, Almarai Company is the world’s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai is recognized as the number one FMCG Brand in the MENA region and a market leader across its categories in the GCC, Egypt, and Jordan. Driven by its core principle: “Quality you can trust,” Almarai has consistently provided nutritious products. The company has expanded its product range to include dairy, juices, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under over 20 brands. Almarai currently employs over 43,000 Quality Makers across its operations.

The Role: System & Process Projects Assistant Manager

Almarai is seeking a System & Process Projects Assistant Manager to join its team in Riyadh. This full-time position is central to ensuring system availability, business continuity, and service excellence within the company's enterprise applications. The role involves effective integration with SAP and other critical systems, acting as a primary liaison between business stakeholders, IT teams, vendors, and implementation partners to ensure the SO99 Planning Solution efficiently supports planning objectives.

Key Responsibilities

• Manage the day-to-day operations of the SO99 Planning Solution.
• Ensure system availability, stability, and performance in accordance with agreed Service Level Agreements (SLAs), including incident and service request management.
• Lead activities for issue resolution, root cause analysis, and problem management.
• Coordinate processes for incident and service request management.
• Monitor application health, job execution, interfaces, and data synchronization.

Required Experience

Candidates for this role should possess 5 to 10 years of relevant professional experience in system and process management, particularly with enterprise planning solutions.

Location and Employment Type

This full-time position is based at Almarai's headquarters in Riyadh, Saudi Arabia.

Application Process

We invite qualified candidates to apply for this position.