Team Leader Ops📣 Job Ad

About the Role

eXtra is seeking a Team Leader - Ops to join their team in Riyadh. This full-time role focuses on supporting store performance through effective sales leadership, ensuring customer satisfaction, and fostering a motivated sales team. The Team Leader will contribute to achieving departmental KPIs, maintaining operational standards, and developing staff capabilities.

Key Responsibilities

The Team Leader - Ops will be responsible for a range of operational and team-focused duties to ensure the smooth functioning and success of the store. These responsibilities include:

• Driving sales and ensuring high levels of customer satisfaction.
• Leading and motivating the sales team to achieve performance targets.
• Contributing to the achievement of departmental Key Performance Indicators (KPIs).
• Maintaining established operational standards within the store.
• Developing the capabilities and skills of team members.

Core Focus Areas

This role requires a focus on several critical areas to ensure comprehensive support for store operations and team development. The primary focus areas include:

• Customer Focus: Ensuring customer needs are met and satisfaction is prioritized.
• Team Development: Nurturing and enhancing the skills of team members.
• Sales of Products & Services: Actively promoting and selling products and services.
• Visual Merchandising: Overseeing the presentation and display of products.
• Safety & Security: Upholding safety protocols and security measures.
• Inventory Management: Managing stock levels and inventory accuracy.

Work Environment and Type

This is a full-time position based in Riyadh. The role operates within a retail environment, requiring active engagement with both customers and a sales team to achieve operational and sales objectives.

Application Process

Candidates interested in this Team Leader - Ops position are encouraged to apply. The salary for this role will be discussed during the interview process.