Technical Leader

About the Role of Technical Leader

Abdul Latif Jameel Company Limited is seeking a Technical Leader to join their team in Riyadh. This full-time role is central to ensuring the quality and accuracy of vehicle repairs, from initial diagnosis to final inspection. The Technical Leader will be responsible for confirming symptoms with customers, conducting thorough diagnostics, and overseeing the repair process to ensure customer satisfaction and timely completion of work.

Key Responsibilities

• Confirm vehicle symptoms with customers to ensure clear understanding of required repairs.
• Perform comprehensive diagnostics to identify the root cause of issues, necessary repairs, and parts for replacement.
• Halt repair work and seek support from the TMC Regional office if the cause of a symptom cannot be identified.
• Place identification markers on vehicles to guide technicians on specific repair or maintenance actions.
• Conduct final inspections on completed repairs to verify quality and ensure customer satisfaction.

Major Activities

• Confirm customer repair requests based on the job order form.
• Document diagnostics, required repairs, and parts to be replaced on the job order form after confirming symptoms with the customer.
• Verify the availability of necessary repair parts with the Parts Advisor.
• Explain the performed work and estimated completion time to customers, ensuring their understanding.
• Seek assistance from the Regional TMC Office for any repair work where symptom causes remain unidentified.
• Assign appropriate technicians for repairs by consulting the Technician skill board.
• Confirm with the customer that the repair request has been fully resolved.

Qualifications and Experience

• A vocational/technical school graduate or equivalent qualification is required.
• Candidates must possess a minimum of 10 years of experience in the automotive industry.
• Proficiency in computer literacy is essential for this role.

Work Environment

This is a full-time position based in Riyadh, where the Technical Leader will operate within a dynamic automotive service environment, collaborating with technicians and customer service teams to deliver high-quality repair services.