TECHNICIAN CUSTOMER SERVICE

About the Role

alfanar is seeking a Customer Service Technician to join their team in Riyadh. This full-time role focuses on assisting customers with technical issues, providing timely support, and ensuring high-quality service delivery. The technician will be responsible for maintaining accurate records of customer interactions and staying informed on product knowledge to enhance customer satisfaction.

Key Responsibilities

• Assist in troubleshooting and resolving customer issues, ensuring timely and efficient case handling.
• Engage with customers to understand technical concerns, provide support, and escalate issues as needed.
• Ensure service delivery meets company standards by adhering to established guidelines and processes.
• Accurately record customer interactions, including troubleshooting steps, resolutions, and feedback, to maintain complete case histories.
• Stay informed on product updates and technical changes to provide effective support and learn new tools and technologies.

Operational Accountabilities

• Communicate effectively with peers and supervisors, demonstrating openness to direction and feedback.
• Utilize tools and machinery efficiently in terms of cost and time.
• Execute operational activities according to delivery schedules and work instructions.
• Assist in resolving operational issues and escalate complex problems as required.
• Implement quality standards for products, processes, and related activities.
• Perform tasks in line with established work routines and instructions.
• Comply with all relevant policies, procedures, and processes.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in a customer service or technical support role. A strong understanding of product knowledge and technical troubleshooting is essential for this position.

Work Environment

This is a full-time position based in Riyadh, focusing on direct customer interaction and technical support within a structured service delivery framework.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.