Visitor Experience Manager

About Riyadh Holding Company

Riyadh Holding Company is a Saudi company with over four decades of experience in designing, developing, and operating integrated, sustainable urban ecosystems. The company provides real estate solutions for public-benefit projects across the Riyadh region, aiming to create long-term value for communities and stakeholders. Riyadh Holding focuses on service-oriented developments, the activation of public spaces and parks, and the advancement of logistics and mobility solutions, contributing to sustainable urban growth and the objectives of Saudi Vision 2030.

The Role of Visitor Experience Manager

Riyadh Holding Company is seeking an experienced Visitor Experience Manager for King Abdullah Gardens in Riyadh. This full-time role supports the development and continuous improvement of the end-to-end visitor experience, connecting visitor journey design, destination products, activations, service standards, and visitor insights. The Visitor Experience Manager coordinates with internal teams, operators, and partners to identify visitor needs, address experience gaps, and ensure programs and services contribute to a seamless, engaging, and memorable destination experience.

Key Responsibilities

• Lead the design, management, and continuous improvement of the end-to-end visitor journey, from pre-arrival planning through on-site experience and departure.
• Identify visitor needs, pain points, experience gaps, and improvement opportunities across all destination touchpoints.
• Develop and enhance visitor-facing products, services, and experiences aligned with target segments, destination positioning, and commercial objectives.
• Integrate destination products, programs, events, and activations into a coherent visitor journey.
• Review proposed initiatives from a visitor-experience perspective and recommend adjustments to content, sequencing, access, services, and delivery.
• Lead the development of integrated experiences that strengthen engagement, dwell time, satisfaction, conversion, and repeat visitation.
• Coordinate visitor-experience priorities, requirements, and dependencies across internal departments, other operators, partners, and relevant public- and private-sector stakeholders.
• Build and manage partnerships and cross-functional initiatives that enhance visitor services, destination products, and the overall destination experience.
• Monitor partner delivery against agreed visitor-experience requirements.
• Plan and oversee visitor research, surveys, feedback mechanisms, and behavioral analysis to generate actionable insights on visitor profiles, needs, and expectations.
• Translate visitor insights, feedback, and operational observations into prioritized recommendations for journey, product, service, and activation improvements.
• Track visitor experience KPIs including satisfaction, NPS, complaints, engagement, and repeat visitation.
• Define, implement, and continuously improve visitor service and experience standards across the destination.
• Lead destination readiness assessments ahead of openings, major programs, and peak periods, covering facilities, services, information, accessibility, operations, and partner preparedness.
• Coordinate closure of destination-readiness and visitor-experience gaps with accountable internal teams, operators, and partners, tracking actions through completion.

Experience and Qualifications

Candidates for this position should possess 5-10 years of relevant experience in visitor experience management or a related field.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the King Abdullah Gardens project. The role involves collaboration with various internal teams and external partners to achieve visitor experience objectives.