Website Administrator📣 Job Ad

About the Role

RAWAJ is seeking a Website Administrator to join its team in Riyadh. This full-time role involves managing, maintaining, and optimizing the company’s e-commerce platform within the retail industry. The position requires 2-5 years of experience.

Role Overview

The Website Administrator will focus on platform administration, website performance monitoring, analytics, and SEO optimization. Key responsibilities include enhancing the customer journey, optimizing search functionality, and coordinating with internal teams and external vendors to ensure the smooth operation and continuous improvement of the online store.

Key Responsibilities

• Manage and administer the e-commerce platform to ensure smooth operation of the online storefront.
• Monitor and manage integrations between the e-commerce platform and ERP, shipping, and fulfillment systems, ensuring accurate order flow and shipment processing.
• Monitor website performance, usability, security, and accessibility, including page load times, and implement optimization initiatives.
• Analyze website traffic and customer behavior using GA4, Google Tag Manager (GTM), and other analytics tools to generate actionable insights and performance reports.
• Analyze the customer journey across key pages (Homepage, PLP, PDP, Cart, Checkout), identify drop-off points, and recommend conversion optimization initiatives.
• Implement and monitor SEO best practices, including content and meta tags, using analytics and SEO tools.
• Optimize and manage website search functionality to improve relevance, product discovery, and customer experience.
• Conduct functional and usability testing to identify and resolve bugs, broken links, and usability issues.
• Perform cross-browser and cross-device testing to ensure a consistent user experience.
• Set up and monitor website monitoring tools for real-time issue identification and rapid resolution.
• Coordinate with Project Management, IT Development teams, administrators, consultants, and external vendors for platform operation and improvement.
• Support continuous improvement initiatives related to website performance, customer experience, search, and conversion.
• Monitor and report on relevant e-commerce KPIs, including Sales, Average Order Value (AOV), Customer Satisfaction (CSAT), Store Rating, Customer Count, and Customer Retention Rate.

Experience and Qualifications

• 2-5 years of experience in website administration or a related field.
• Demonstrated expertise in managing and optimizing e-commerce platforms.
• Proficiency with analytics tools such as GA4 and Google Tag Manager (GTM).
• Experience with SEO best practices and optimization techniques.

Work Environment

This is a full-time position based in Riyadh, where the Website Administrator will work within a pioneering team focused on delivering analytics and data solutions in the retail industry.

Application Process

Candidates who meet the qualifications are encouraged to apply.