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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels in Riyadh is seeking a dynamic and guest-focused Welcome Ambassador to join its Rooms & Guest Services Operations team. This full-time, non-management position is designed for individuals with 0-1 years of experience who are committed to creating memorable first and last impressions for guests. As a Welcome Ambassador, you will play a key role in guiding guests through their arrival and departure experiences, ensuring each interaction is seamless and contributes to an exceptional stay.

Role Context and Company Mission

W Hotels operates with a mission to "ignite curiosity, expand worlds." The brand fosters an environment for living life to the fullest, opening doors and minds, and drawing inspiration from new faces and experiences. A core element of the W Hotels ethos is a refined, ready-for-anything spirit that has redefined luxury worldwide. The Whatever/Whenever service culture aims to transform guests' passions into reality, delivering any request, anytime. W Hotels is part of the Marriott International portfolio, offering an environment where individuals can perform at their best, pursue their goals, join a global team, and develop professionally.

Key Responsibilities

  • Deliver a comprehensive range of services to guide guests through their arrival and departure experiences, ensuring a memorable impression.
  • Proactively identify and address operational needs, guest requests, and complete necessary reports.
  • Share highlights of the local area with guests to enhance their overall experience.
  • Ensure all guest transactions are integrated seamlessly into their stay.
  • Contribute to a safe workplace by adhering to company policies and procedures.
  • Maintain the confidentiality of all company and guest information.
  • Protect company assets and uphold quality standards in all aspects of the role.
  • Ensure uniform, personal appearance, and communications are professional and align with W Hotels standards.

Qualifications and Requirements

  • A high school diploma or *** equivalent is preferred.
  • No prior related work experience is required.
  • No supervisory experience is necessary.
  • No specific licenses or certifications are required.

Required Skills

  • Exceptional Guest Arrival and Guest Services skills.
  • Strong Customer Service orientation.
  • Excellent Communication abilities.
  • Proficient Problem-Solving skills.

Work Environment and Physical Demands

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires the ability to stand, sit, or walk for extended periods. Additionally, candidates must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing more than 75 pounds with assistance.


Requirements

  • No experience required

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