Welcome Ambassador📣 Job Ad
in W Hotels
about 2 hours ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is responsible for creating a positive first and last impression for guests, ensuring each interaction is personalized and contributes to a memorable stay. As a Guest Arrival Expert, you will take initiative to address operational needs and enhance the guest journey through a hands-on approach. This is a full-time, non-management position within the Rooms & Guest Services Operations department.
Key Responsibilities
- Provide a range of services to assist guests with their arrival and departure processes.
- Proactively identify and address operational needs and guest requests within the hotel space.
- Complete necessary reports and share relevant local area information to enhance the guest experience.
- Ensure all guest transactions are integrated seamlessly into their overall stay experience.
- Contribute to maintaining a safe workplace by adhering to company policies and procedures.
- Uphold company confidentiality and protect company assets.
- Maintain high standards in all guest interactions and operational tasks.
- Ensure professional uniform, personal appearance, and communication align with W Hotels' brand standards.
Qualifications and Requirements
- High school diploma or *** equivalent is preferred.
- No prior related work experience is required.
- No supervisory experience is required.
- No specific licenses or certifications are required.
- Ability to stand, sit, or walk for extended periods.
- Willingness to adopt a hands-on approach to work.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Ability to move, lift, carry, push, pull, and place objects weighing over 75 pounds with assistance.
Required Skills
- Guest Arrival
- Guest Services
- Customer Service
- Communication
- Problem-Solving
Work Location and Type
This is a full-time, non-management position located at W Hotels in Riyadh, Saudi Arabia. The specific address is Financial District, Area 1 Al Aqeeq Street, 13519. This role is not remote.
Requirements
- No experience required
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