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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is responsible for creating a positive first and last impression for guests, ensuring each interaction is personalized and contributes to a memorable stay. As a Guest Arrival Expert, you will take initiative to address operational needs and enhance the guest journey through a hands-on approach. This is a full-time, non-management position within the Rooms & Guest Services Operations department.

Key Responsibilities

  • Provide a range of services to assist guests with their arrival and departure processes.
  • Proactively identify and address operational needs and guest requests within the hotel space.
  • Complete necessary reports and share relevant local area information to enhance the guest experience.
  • Ensure all guest transactions are integrated seamlessly into their overall stay experience.
  • Contribute to maintaining a safe workplace by adhering to company policies and procedures.
  • Uphold company confidentiality and protect company assets.
  • Maintain high standards in all guest interactions and operational tasks.
  • Ensure professional uniform, personal appearance, and communication align with W Hotels' brand standards.

Qualifications and Requirements

  • High school diploma or *** equivalent is preferred.
  • No prior related work experience is required.
  • No supervisory experience is required.
  • No specific licenses or certifications are required.
  • Ability to stand, sit, or walk for extended periods.
  • Willingness to adopt a hands-on approach to work.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
  • Ability to move, lift, carry, push, pull, and place objects weighing over 75 pounds with assistance.

Required Skills

  • Guest Arrival
  • Guest Services
  • Customer Service
  • Communication
  • Problem-Solving

Work Location and Type

This is a full-time, non-management position located at W Hotels in Riyadh, Saudi Arabia. The specific address is Financial District, Area 1 Al Aqeeq Street, 13519. This role is not remote.


Requirements

  • No experience required

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