Welcome Desk Agent (Saudi Nationality)

About W Hotels and the Role

W Hotels, part of the Marriott International portfolio, is seeking a Welcome Desk Agent (Saudi Nationality) to join their team in Riyadh. This full-time position is designed for individuals with 0-1 years of experience, focusing on guest services and front desk operations. W Hotels aims to provide unique experiences, inspired by new faces and global luxury trends.

Position Summary

The Welcome Desk Agent is responsible for managing all aspects of guest check-in and check-out processes, handling various payment types, and addressing guest inquiries and requests. This role requires coordination with other departments to ensure smooth operations and a high standard of guest service.

Key Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle all payment types, including room charges, cash, checks, debit, and credit cards.
• Manage guest check-outs, resolving any late or disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to monitor room readiness for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell or valet staff as needed.
• Provide guests with directions and information about the property and local attractions.
• Run daily reports, identify special requests, and verify report accuracy.
• Complete designated cashier and closing reports within the computer system.
• Cash guests' personal and traveler's checks.
• Count the cash bank at the beginning and end of each shift.
• Balance and deposit receipts in accordance with Accounting specifications.

General Duties and Expectations

• Adhere to all company safety and security policies and procedures; report accidents, injuries, and unsafe conditions to management.
• Comply with all company policies and procedures; ensure a clean and professional uniform and personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Communicate professionally and clearly; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. This role is open to Saudi Nationals. The ability to work in a dynamic environment and uphold high standards of service is essential.

Work Environment

The Welcome Desk Agent will work in a full-time capacity at W Hotels in Riyadh. Marriott International is committed to being an equal opportunity employer, valuing and celebrating the diverse backgrounds of its associates.