Welcome Desk Agent (Saudi Nationality)

About the Welcome Desk Agent Role

W Hotels is seeking a Welcome Desk Agent of Saudi Nationality to join our team in Riyadh. This full-time position involves managing guest arrivals and departures, handling various payment types, and ensuring a smooth and professional experience for all guests. The role requires a strong focus on guest service and operational efficiency within a dynamic hospitality environment.

Key Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle all payment types, including room charges, cash, checks, debit, and credit transactions.
• Manage guest check-outs, resolving any late or disputed charges efficiently.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to monitor room readiness for incoming guests.
• Communicate parking procedures to guests and visitors, dispatching bell or valet staff as needed.
• Provide guests with directions and information about the property and local attractions.
• Generate daily reports (arrivals, departures), identify special requests, and verify report accuracy.
• Complete designated cashier and closing reports within the computer system.
• Cash guests' personal and traveler's checks.
• Count and balance the bank at the start and end of each shift, dropping receipts according to Accounting specifications.

Operational Standards and Guest Relations

• Adhere to all company safety and security policies and procedures; report accidents, injuries, and unsafe conditions to management.
• Comply with all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Communicate clearly and professionally, answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Work Experience: 0-1 years of related work experience. No supervisory experience is required.
• License or Certification: None required.

Application Information

This is a full-time position based in Riyadh. The salary for this role will be discussed during the interview process.