Welcome Desk Agent (Saudi Nationality)

About the Role

W Hotels is seeking a Welcome Desk Agent of Saudi Nationality to join their team in Riyadh. This full-time position is responsible for managing guest arrivals and departures, ensuring a smooth and professional experience. The role requires 0-1 years of experience in a related field.

Key Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle all payment types, including room charges, cash, checks, debit, and credit.
• Manage guest check-outs, including resolving late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, and concerns.
• Coordinate with Housekeeping to monitor room readiness for check-ins.
• Communicate parking procedures to guests and visitors, dispatching bell staff or valet as needed.
• Provide guests with directions and information about the property and local attractions.
• Run daily reports, identify special requests, and verify report accuracy.
• Complete cashier and closing reports within the computer system.
• Cash guests' personal and traveler's checks.
• Count and balance the bank at the beginning and end of each shift, dropping receipts according to Accounting specifications.

Operational Standards and Conduct

• Adhere to all company safety and security policies and procedures, reporting accidents, injuries, and unsafe conditions to management.
• Comply with all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs, assisting individuals with disabilities, and expressing genuine appreciation.
• Communicate using clear and professional language, answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Meet quality assurance expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Company Culture

W Hotels operates with a mission to ignite curiosity and expand worlds, providing an environment where new experiences and faces are a constant source of inspiration. The brand is known for reinventing luxury norms globally, guided by its "Whatever/Whenever" service philosophy. W Hotels is part of the Marriott International portfolio of brands.

Application

Qualified candidates are invited to apply for this role to contribute to a dynamic and innovative hospitality environment.