مستشار خدمة📣 Job Ad

About the Role

United Motors Company is seeking a Service Advisor to join their team in Riyadh, Saudi Arabia. This full-time role serves as the primary liaison between customers and service technicians, ensuring clear communication and efficient service delivery. The Service Advisor is responsible for accurately identifying vehicle issues, providing technicians with detailed problem descriptions, and keeping customers informed throughout the service process.

Key Responsibilities

• Greet customers courteously and accurately capture vehicle complaints for the service team.
• Address customer inquiries and complaints, resolving issues to meet customer needs.
• Refer unresolved complaints or queries to the Supervisor or appropriate designate.
• Follow up with customers who have had major repairs to inquire about vehicle performance.
• Pre-schedule maintenance visits to manage traffic, reduce waiting times, and optimize off-peak business utilization.

Service Process Management

• Record customer appointments, check service records, and stamp service booklets.
• Complete customer checklists detailing all provided information regarding defects or required services.
• Enter data into the system to generate work estimates and advise customers of job costs.
• Process all necessary paperwork, obtain customer signatures, estimate repair times and delivery dates, and explain payment policies.
• Communicate any cost overruns or completion delays to customers proactively.
• Maintain daily/weekly records of promised delivery dates and keep customers informed of expected completion.
• Receive invoices and collect payments upon vehicle delivery.

Warranty Claims Handling

• Review warranty documentation for work requested under manufacturer’s warranty.
• Advise and explain to customers when repairs are not covered by warranty.
• Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion.
• Provide all necessary warranty documentation to the Warranty department to support claims with the franchisor.

Service Promotion

• Ensure proper display of all marketing materials in reception areas.
• Distribute service promotion materials to targeted customers.
• Explain special plans and promotions related to maintenance and accessories to customers.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience in a service advisor or customer service role within the automotive industry. Strong communication and organizational skills are essential for this position.