Public Area Supervisor Raffles The Red Sea📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking a Public Area Supervisor for its prestigious Raffles The Red Sea property, located in Umluj, Tabuk, Saudi Arabia. This full-time position involves overseeing the daily cleanliness and presentation of all public areas, ensuring an exceptional guest experience in line with Raffles' renowned standards of elegance and service excellence.

About Raffles The Red Sea

Positioned within Saudi Arabia's groundbreaking Red Sea Project, Raffles The Red Sea will offer a sanctuary of refined elegance and timeless luxury. The resort, alongside Fairmont The Red Sea, will provide access to nature-focused experiences, featuring 361 rooms, 11 distinct dining concepts including overwater restaurants with views of the Red Sea and mangroves, and a comprehensive spa. The property blends Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos championed by Red Sea Global.

Operational Supervision and Quality Assurance

• Supervise daily public area housekeeping operations, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, spa, and other guest-accessible areas.
• Conduct regular inspections to ensure all public areas meet Raffles cleanliness, presentation, and brand standards at all times.
• Ensure cleaning schedules, task allocations, and manpower deployment are effectively managed.
• Monitor proper use, storage, and control of cleaning equipment, chemicals, and supplies.
• Ensure public areas maintain a calm, elegant, and welcoming atmosphere at all times.
• Handle guest concerns related to cleanliness or public area presentation promptly and professionally, supporting service recovery efforts through immediate corrective action and follow-up.
• Coordinate special cleaning or setup requirements for VIP movements, events, and functions.

Team Leadership and Inter-Departmental Coordination

• Lead, coach, and motivate Public Area Attendants to uphold Raffles service culture and grooming standards.
• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
• Provide on-the-job training and continuous feedback to ensure high performance and consistency.
• Assist in performance evaluations, scheduling, and attendance monitoring.
• Liaise closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security to ensure seamless public area operations.
• Report maintenance issues, damages, and safety concerns promptly.
• Ensure accurate communication of public area readiness for events and high-traffic periods.

Standards, Safety, and Compliance

• Enforce Raffles grooming, hygiene, and workplace conduct standards at all times.
• Ensure compliance with health, safety, environmental, and sustainability policies.
• Maintain confidentiality and professionalism when working in guest-facing environments.
• Ensure adherence to hotel policies, emergency procedures, and security protocols.

Candidate Profile and Requirements

• Previous supervisory experience is preferred.
• Experience in pre-Opening is a mandatory requirement.