Hotel Cleanliness Supervisor📣 Job Ad

About the Role

Marriott International is seeking a Hotel Cleanliness Supervisor to join its team in Makkah. This full-time role is central to ensuring high standards of guest room and public area cleanliness, managing room availability, and supporting the Housekeeping Department with daily operations. The supervisor acts as a key liaison between various departments and supports management in employee-related tasks.

Core Responsibilities

The primary duties of this position involve maintaining and verifying cleanliness standards, alongside critical reporting and operational assistance within the Housekeeping Department.

• Inspect guest rooms, public areas, and the pool after cleaning to ensure adherence to quality standards.
• Prepare room availability reports, verify room status, identify discrepancies, prioritize cleaning, and update statuses for departing guests.
• Assist the Housekeeping Department in managing daily activities.

Operational Coordination and Support

This role requires effective coordination across multiple departments and direct support for management in various operational and human resources functions.

• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve room discrepancy issues with the Front Desk.
• Prepare, distribute, and communicate changes to assignment sheets or work boards.
• Communicate all relevant operational issues to the next shift.
• Complete all required administrative paperwork.
• Support management in employee-related tasks including hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching.

Compliance, Safety, and Physical Demands

The position requires strict adherence to company policies, a professional demeanor, and the ability to perform various physical tasks in a dynamic environment.

• Comply with all company safety policies and procedures; report maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications.
• Maintain a neat and professional uniform and personal appearance.
• Protect company proprietary information and assets.
• Perform tasks requiring various movements such as running, walking, jogging, reading fine print, and visually inspecting tools/equipment.
• Utilize computers or point-of-sale systems for work-related information.
• Handle objects of various sizes and weights, requiring fine motor skills and hand-eye coordination.
• Perform physical tasks including reaching overhead and below the knees, bending, twisting, pulling, stooping, and moving through confined or elevated spaces.
• Navigate sloping, uneven, or slippery surfaces and stairs, including ascending and descending service ramps.
• Continuously use manual dexterity and motor skills with both hands.
• Move, lift, carry, and place objects weighing up to 55 pounds (** kg) unassisted, and heavier objects with assistance.
• Push and pull loaded maintenance carts and other work-related machines on sloping and uneven surfaces.
• Stand, sit, kneel, or walk for extended periods or very frequently during the entire work shift.

Required Qualifications and Experience

Candidates must meet the following educational and professional experience criteria to be considered for this role.

• High school diploma or equivalent General Educational Development (GED) certificate.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Professional Expectations

This position demands a strong commitment to maintaining high standards of cleanliness and operational efficiency. The successful candidate will demonstrate excellent teamwork, professional communication, and a dedication to upholding Marriott International's service excellence in a dynamic hospitality environment. This includes supporting and treating all co-workers with dignity and respect, working as a team to achieve common goals, meeting quality assurance expectations, and communicating professionally and clearly with others.