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About Chalhoub Group

Chalhoub Group is a leading partner in the luxury goods sector in the Middle East, with over 600 stores and 300 brands. With more than 65 years of experience in the region, the group is a key player in the beauty, fashion, and gifts sectors, providing services to partners and customers. Chalhoub Group is transitioning from a traditional distributor and retailer of luxury goods in the Middle East to a hybrid retail entity, aiming to make luxury product experiences accessible to customers everywhere.

To support its next phase of growth, Chalhoub Group aims to build a world-class team and leverage technology and data in the continuous development of all aspects of its operations, from traditional retail to supply chain and customer loyalty. The group seeks top talent to join its journey in exploring new horizons.

Job Summary

As a Boutique Supervisor for Swarovski in Tabuk, you will lead a sales team to achieve sales targets while delivering an exceptional guest experience. This full-time role requires 2-5 years of experience and involves supporting the implementation of CRM, customer experience, and other key customer and in-store employee initiatives.

Key Responsibilities

• Enhance team talent through on-the-job training and extended assignments, in coordination with the HR partner.
• Improve the employee satisfaction index through employee initiatives, culture, and experiences.
• Oversee daily store operations related to visual merchandising, retail POS compliance, and sales team schedules.
• Provide support to store staff during in-store events.
• Act as the primary point of contact with the back-office team.
• Ensure e-commerce purchases and in-store pickups are processed within service level agreements.
• Ensure the information team receives customer data that meets marketing team requirements.
• Promote the MUSE loyalty program and ensure team members are familiar with app offers and related details.
• Drive store revenue targets.
• Boost in-store sales.
• Support in-store customer experience initiatives.
• Provide feedback on effective and ineffective store operations.

Qualifications and Requirements

• 2+ years of experience in luxury retail (jewelry/accessories preferred).
• Previous experience in a supervisory role for a sales team.
• Proven track record of achieving sales targets.
• Strong communication and customer service skills.

Career Development and Benefits

Chalhoub Group supports career development through diverse experiences, learning opportunities, and internal mobility. The group offers varied career paths for exceptional individuals. A competitive benefits package is provided, including healthcare, child education contributions, remote work policies, flexible working arrangements, and exclusive employee discounts.

Commitment to Diversity and Inclusion

Chalhoub Group believes that inspiring and delighting customers depends on diversity—intellectual, cultural, and constructive differences in abilities and perspectives. The group is committed to the principles of inclusion and diversity in all its operations. All candidates are encouraged to apply and become part of the future. Applications are reviewed based on merit and equal opportunity, without regard to gender, age, race, religion, or origin, with a continuous focus on leveraging the competencies of individuals with determination.