Bell Captain - Raffles The Red Sea📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking a Bell Captain to join the pre-opening team at Raffles The Red Sea. This new luxury resort is located within Saudi Arabia's Red Sea Project in Umluj, Tabuk. The Bell Captain will play a key role in ensuring an exceptional guest experience from arrival to departure, upholding Raffles' standards of graciousness and personalized service. Raffles The Red Sea aims to provide a sanctuary of refined elegance and timeless luxury, combining renowned hospitality with the natural beauty and sustainability principles of Red Sea Global. The Bell Captain will lead a team to maintain high service standards, ensuring every guest interaction is warm, efficient, and memorable.

Key Responsibilities

• Oversee guest arrival, departure, and in-house movement experiences, ensuring warmth, efficiency, and elegance.
• Ensure guests are greeted promptly and courteously, with proper recognition of VIPs, repeat guests, and special occasions.
• Coordinate luggage handling, storage, and delivery with high standards of care, accuracy, and discretion.
• Provide personal assistance to guests when required to ensure exceptional service and satisfaction.
• Lead, coach, and supervise Bell Attendants, Doormen, and related staff to uphold Raffles service culture and etiquette standards.
• Conduct daily briefings to communicate arrivals, departures, VIP movements, and service priorities.
• Ensure appropriate staffing levels and duty allocations are maintained.
• Provide on-the-job training, performance feedback, and support to develop team excellence.
• Coordinate closely with Front Desk, Concierge, Guest Relations, Valet, and Security teams for seamless operations.
• Monitor and control luggage storage areas, logbooks, and tracking systems to prevent loss or damage.
• Ensure accurate handling of messages, deliveries, parcels, and guest requests related to Bell Services.
• Maintain cleanliness, organization, and presentation of the porte-cochere, lobby entrances, and bell desk areas.
• Oversee special arrangements for VIPs, groups, long-stay guests, and special events.
• Ensure timely and accurate handling of group luggage movements and rooming lists.
• Support service recovery efforts by addressing guest concerns promptly and professionally.
• Uphold Raffles grooming, etiquette, and communication standards.
• Ensure compliance with safety, security, and luggage handling procedures.
• Maintain strict confidentiality regarding guest movements and information.
• Ensure equipment (trolleys, radios, luggage carts) is well-maintained and used correctly.

Qualifications and Requirements

• Minimum of 3 to 5 years of experience in Bell Services or Front Office within a luxury or five-star hotel environment.
• Previous supervisory or leadership experience is required.
• Experience in the pre-opening stages of a hotel is essential.
• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages.

Required Skills

• Strong leadership and team management capabilities.
• Exceptional guest service and interpersonal abilities.
• High level of organization and attention to detail.
• Ability to multitask and remain composed during peak operations.
• Effective communication and coordination skills.
• Fluency in English is required; additional languages are highly desirable.

Additional Information

• A diploma or degree in Hospitality Management is an advantage.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.
• Physically fit to support operational duties when required.
• Flexible to work shifts, including weekends and holidays.
• Trustworthy, discreet, and dependable.
• Work Type: Full-time
• Experience Required: 2-5 years
• Location: Umluj, Tabuk, Saudi Arabia